EmbodyReviews of joinem.co

Response from EmbodySep 29, 2026

We completely understand how frustrating it is to have multiple appointments scheduled and then experience delays, especially when trying to cancel and discuss refunds. We sincerely apologize for the poor customer service you encountered. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and would like to look into your account to understand what happened and address your concerns. - Embody Team

Response from EmbodySep 29, 2026

Hi Denise, thank you for sharing your feedback and please accept our sincerest apologies for the experience you had with our customer service and the delays in processing your orders. This is certainly not the level of care we aim to provide. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodySep 29, 2026

We understand your frustration with the delay in receiving your second vial, especially after a positive start and the concern about potentially missing a dose or having to restart your treatment. We apologize that our customer service has not been able to provide a satisfactory resolution or clear information regarding your shipment. This is certainly not the level of care we aim to provide our patients. We'd like to review your account to understand why there's been a delay and address your concerns about the missing vial. - Embody Team

Response from EmbodySep 29, 2026

Hi Don, thank you for sharing your feedback and we're sorry to hear about the duplicate charge and the frustration this has caused. We understand how concerning it is to see your card charged twice, especially when you're being told a refund isn't available. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodySep 29, 2026

Hi Nicole, we're truly sorry to hear about the repeated delays with your medication and the lack of response to your email. We understand how frustrating it is to have issues with shipments and communication, especially after payment has been processed. We'd appreciate the opportunity to review your account and the status of your recent order to understand what happened. - Embody Team

Response from EmbodySep 29, 2026

Hi K.Albert, thank you for you for sharing your feedback, and we are truly sorry your experience has been so frustrating. We understand how disappointing it is to wait weeks for your medication and then not receive clear communication about your NAD order. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we're committed to addressing your concerns. - Embody Team

Response from EmbodySep 29, 2026

Hi Crystal, thank you for sharing your feedback. We're really sorry you've had to deal with the repeated delays and confusion, especially after being a customer for several months. We also regret the confusion around your prescription and appointments. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we're committed to addressing your concerns. - Embody Team

Response from EmbodySep 28, 2026

Hi Rachel, Thank you for sharing your feedback, and please accept our sincerest apologies for your experience you had with the missed visit, poor communication, and especially the shipping delay. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team