EmbodyReviews of joinem.co

I paid over $300 to Embody for a GLP-1 (tirzepatide), but unfortunately, the entire experience was frustrating from start to finish. I waited almost an entire month for my 1st order to arrive. For something this expensive & medically important, that kind of wait is completely unacceptable to me. On top of that, customer support was extremely disappointing. Responses were slow, & getting answers or help when I needed it was a struggle each time I contacted them. What made things even worse was being charged an additional $20 for ‘VIP services’ that I specifically opted out of when I initially signed up. I made it clear that I did NOT want this service, yet I was still charged—& when I contacted them about it, they refused to refund the charge. When you’re already spending hundreds of dollars, you expect reliable service, clear communication, & transparency about what you’re being charged for. I didn’t receive that. Overall, this was a horrible experience, & based on that, I would never recommend Embody to anyone, esp. anyone considering using them for GLP-1 medications. There are too many issues with the ordering process, customer & delivery service, & billing/charges, for me to feel comfortable recommending them. Please save yourself the frustration & look elsewhere.

Dear Embody, I ordered my first dose and got it in about a week! Then never received another shipment and all it says is your shipment is 32 days late!! I have contacted the company and spoke to two different representatives that said they would get it fixed. And I also talked to a nurse practitioner that said she would fix it. I never received medication after the first month so be careful with all these online sites.

First provider not available. 2nd provider called was pleasant but let me know that your compound for terzepitide only went to 11.25 mg and I am on 12.5 now. I should have been made aware of this initially.

Horrible customer service. My first delivery was a week late, but not a huge problem since I hadn’t started yet. Now my second delivery won’t be shipped until a week after the next injection is due. Now I have to start over and can’t titrate up. I’ve spent hours with their stupid Ai bot and useless human reps who barely speak English. The answer is always the same: “ due to increased numbers of new customers there are delays” REALLY? How is your “success” causing you to not keep your promises to me? HORRIBLE customer service, and they always promise to have someone contact me but it never happens. 🤡

After my initial complaint I was contacted by someone in the company who was responding to my review/concern. Communication went well for a bit, and they promised to get me an appointment with the clinician. They also told me they would get my dose corrected during this time. Appointment was made for a specific date and time, and I was ready to talk to them, and as usual, no one called!!! The only people I have been able to speak with are the call center people and the person who responded to my complaint. All of which said they would have someone call me. Not only did I receive wrong dose, can't get someone to speak to me that actually can do something, also denied any type of refund. And, when they shipped the dose they sent it to a parcel box where you have to go pick it up, and that is definitely not the right thing to do, as it is hotter than heck here in Dallas and had I been out of town and unable to access the box it would have gone bad within 3 days. Again, I greatly regret going with this company for the GLP-1.

Terrible customer service you can never talk to anybody but the rep that answers the phone and then they will not transfer you to anybody else they say they are not available they will tell you one thing and then when you call back it's another thing they don't notate your case even if they say they're going to worst customer service I've dealt with when it requires medication

I sighed up and ordered my glp1 with embody on Sept 11. I STILL have not gotten product. It is sitting a the pharmacy "processing". Last night, I cancelled. They will not issue a refund. Even though I hadn't gotten no product. This company is a scam.

Feels like a scam, they continue to keep you on a super low dose. Which of course would increase your profits. 8 weeks zero pounds dropped!!! in response to Embody reply to my review I would advise to the following, after week 2 I began calling to speak to a Dr. about using my dosage as I have taken many types of peptides and TRT over the last 20 years. I know what can work and the dose prescribed is the starter dose even for mounjaro which is conceptually what your labs are compounding. After 4 weeks 5MG, Then7.5MG ect. I asked before week 5 to get the increase to 5MG and was ignored finally after week 8 I have a "video" chat which ended up being a phone call. And was basically turned down to follow what should be the actual protocol , anyone can look at the Eli Lily website. So you not wanting to increase dosage must somehow be related to keeping your costs down.