Lisa H.
I placed an order a week ago and have…
I placed an order a week ago and have not received my order. They processed my payment on the same day. I reached out to the company via the live chat regarding my concerns and was told that I will receive it in 10 days. I then tried to cancel my order, and the representative ended the chat. I would like my money back. So today I received another message stating that the medicine is delayed again.
Response from EmbodySep 23, 2026
Hi Lisa, Thank you for sharing your feedback, and please accept our sincerest apologies for the experience you had. I’m sorry you’ve been left waiting and then received another delay notice, especially after already trying to cancel. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team


