EmbodyReviews of joinem.co

Signed up at the beginning of September. Started off ok. Prescription took about 6 days to ship. There was a weekend and Holiday in there so understandable. Well...UPS took 6 days to deliver it. So by the time I got it, the medications were warm and here is where my big Problems with Embody lie. I called and they said a member would reach out within 24-48 hours. No call. The 48 hour mark hits and I call back. I was on the phone for aobut 2 hours. The girl said that she had everything filled out and I should receive new tracking information on the next day or hear something from the pharmacy. Nothing. Called again Friday. They escalated it. Still nothing. Called again Tuesday. Escalated again. Here I am 3 weeks since my initial payment and still no useable medication. So I will be billed in another week for my next month and I may not even have the prescription for this month yet. I am getting beyond frustrated with this company.

Despite all the positive reviews,Embody is to be avoided. Customer service is very good at using scripted verbiage rather than truly addressing the issues.I called or emailed multiple times about the no show for my initial consult. My request for a delayed shipment two weeks in advance of a surgery fell upon deaf ears three times. The shipment was sent anyway. It may seen as though they have good communication but the opposite is true.

Poor communication never got the product and wanted to continually charhe me. Refuse to return my money after Cancellation. This what I got. Your order is late, and we're sorry You paid 27 days ago and your medication still hasn't shipped. Most orders ship within about a week, so this one has fallen behind. Your tracking will appear on this page the moment it ships. If you're running low, call us at +1 (347) 269-4270 and we'll help right away. And I called weekly after two weeks from order it. And then schedule to pay again and haven't received the first product. New update I work with Lyka from Embody and she was more responsive and worked out the issues that I had. So I feel better about the experience After talking to other people for like 3 to 4 weeks. And I just felt like I was getting the run around, but everything she said, I could trust. And she made the issue better. All I wanted was the product that I had purchased.i have received the product. Now I'm tempt to product more from this company.

I ordered on aug 24th and still have not received my medication. I have emailed so many times and never get an answer as to why I haven’t received it yet. I asked for a refunded and was told they don’t give refunds once approved by doctor. So what do I do?

I have had an awful experience with Embody. First, the one month prescription arrived in a single vial which didn’t seem right to me. Are we really going to insert 4 different syringes into the same vial 4 different times? I reached out for help. It took several attempts to talk to “clinical staff,” which was super frustrating, but even more so when the “clinical staff” answered my concerns by reading out loud the instructions on my prescription bottle and explaining that is all they are allowed to say. I asked her if all 4 doses are meant to be in the same vial and she reread the instructions to me again. She offered to schedule an appointment with a nurse and the call ended after she said, “You’re all scheduled.” I did not receive an email or a call about this at all. All said, there was only enough medication in the vial for one dose. After several emails with support, they have offered to allow me to purchase more. This is a scam. Please go with a reputable company.

This company is scam to get your initial first month's payment then refuse to issue refunds. I was unable to be seen by a doctor for 4 weeks and then at my appointment, nobody shows up. You cannot speak with a human, the entire company is run by bots. DO NOT USE THIS COMPANY.

Since the beginning of joining on August 13, 2026, I’ve had nothing but issues with this company. First, they only sent me syringes and not the medication. It took me a week to finally get a supervisor on the phone to understand and actually listen to me and to get the medication resent. It was resent and delivered 2 weeks after joining. I wasn’t able to do a refill without calling because with the delay in medication, it delayed my next payment by 62 days and my refill form to open by 183. Don’t understand that part but let’s keep going with the story. Once I noticed the major delay I reached out to customer to figure out the issue which was resolved. Here I am ready for my second week and no medication. Payment was taken. When I called this morning they stated my order was cancelled. They canceled my order because when they went to draft for the payment they had an address that wasn’t the billing address for that account. Either way the issue was resolved, payments was made and September 18, 2026 and the order was not sent out. I’ve emailed multiple times with no response. Waited hours on hold. This company was not properly prepared for the response in orders they received. Their third party pharmacies, the third party customer service company, and the lack to communicate with all parties involved is what is going to drag this company to the ground. It has potential to be great but their policy for only refunding the customer when they are declined for treatment is unacceptable. I asked for a refund and that is what I was told. They canceled charge me for a product that they canceled but will not refund me. Also, I had to allow them to send the medication to me and when it arrives I will be canceling. This was the only option for me since they do not allow refunds even when they are at fault. Please DO NOT USE THIS COMPANY AT THIS TIME. Hopefully when the hype calms down and they have the time, money, and right leadership all the issues I’m sure a lot of us consumers are having will be resolved. I would give no stars if I could.

The sign up is easy. I paid for a 3 month subscription. First month went fine. The first refill has been nightmare. They ghosted me after I filled out refill form. I have has to call them daily. They then wanted me to speak to clinician. It took three appointments before they finally called, and approved refill. That was 6 days ago. I twice daily get texts stating they are working on the refill and will send tracking once it's available. Personally I think they are having supply issues. If you want a refund, forget it. They will tell you point blank you forfeit your money, even though they aren't fulfilling their end.