EmbodyReviews of joinem.co

Billing every 3 months but I didn’t receive 3 months of medication. I received my initial dose, my refill form was 30 days later. Still no problem. I tried to receive my 3rd month and my refill form wasn’t due for 70 plus days. Therefore I only received 2 months of medication for my 3 month supply. Customer service could not help me. Initially they sent me a refill form that didn’t work because dashboard stated not due for a refill. Unable to fix a problems. It’s a scam. I highly recommend not to use them.

Takes 7-10 days for the Pharmacy to ship the medicine??? And then 7-10 days to receive it????? I asked for a refund and was refused. You can get your medicine faster from a more honest company. DO NOT WASTE YOUR TIME OR MONEY!!!

While the initial onboarding was easy, the rest of the experience has been abysmal. My second medication order was damaged when it arrived, so I requested another shipment, which they agreed was the solution. That was on August 31st. It’s now September 24th and I’ve been charged twice for medication that I haven’t received. I still have not received a replacement of the damaged shipment nor have I received the next script that was supposed to arrive for this month. None of it has shipped—just a lame, redundant email every day saying there’s been a “slight delay” at the pharmacy. It’s a BS company who only wants your money and doesn’t actually care about your health. And no, Embody, I don’t want your lame automatic response to this review saying you’ll review my account, because you don’t. You don’t actually care about people and the fact that you’re messing with their health. You owe me $158 or two months of medication. Make it right.

I wish I could give embody 0 stars. 1st month went smooth. Ever since then has been terrible!!! Last month they sent me the wrong dose. The dose that it was written for was a total different does sent to me from the pharmacy. This month I couldn’t fill out my refill form until 4 days after I took my last dose that I had left. Even tho I was supposed to have auto refill, then they said I needed to see a provider and I did the same day. She sent my prescription over that day called me back and told me what pharmacy she sent it to (bc the month before they screwed it up). That was the 15th, my order still has not been processed!!! So now I’ll be missing my 2nd shot of this month! On top of all this they say they escalate this and are sorry for the frustration and all that bs it’s an automated message. I’ve been calling every day and writing every day to get the same generic email and here’s the kicker my next payment comes out in 4 days! I told them if I don’t have it by Friday I want a refund for this month (since I didn’t get any medication still) and I want to cancel my subscription and they told me once it’s being processed that I cannot do it!!!! I said ok well then I’ll be canceling my card and disputing the transactions! I’m so sick and tired of their bs lies! It’s not worth it!!!

I got the first month. The refill never arrived. You will regularly miss weeks with this company and you'll never know where your rx is coming from or what's in it because they keep changing the pharmacies they're getting the rx from. Then they responded with the same canned reply they put on all of us. Nobody has reached out and I have now missed my 2nd week. I paid for 6 months and got 1. I'm in the process of filing a dispute with my bank.

I am writing to provide feedback regarding my recent interaction with a representative named Mary Jane in the Patient Support Department (Reference #53773982). I contacted support because my most recent vial of tirzepatide was accidentally discarded, and I needed assistance ordering a replacement vial at my current dosage. Unfortunately, the experience was frustrating and disappointing. Throughout the call, I clearly explained multiple times that the vial had been accidentally thrown away. Despite this, it seemed as though Mary Jane was not actively listening to the issue I was presenting. She repeatedly asked questions regarding what happened to the vial, even after I had already explained that it had been discarded by mistake. Her responses often felt scripted and unrelated to my specific situation, as if she was following the wrong protocol rather than addressing the concern at hand. What I was seeking was understanding, guidance, and support in resolving an accidental loss of medication. Instead, I felt that the conversation became unnecessarily difficult and lacked the level of customer care I have come to expect. I have been a strong advocate for Embody and have enthusiastically referred friends, family members, and other potential clients because of the positive experiences I have had in the past. However, the customer service I received during this interaction was not reflective of the level of support, compassion, and patient-centered care that I believe Embody strives to provide. Weight loss journeys can already be stressful, and patient support should help alleviate that stress, not add to it. I hope this feedback can be used as an opportunity for additional coaching and training regarding active listening, empathy, and effective problem resolution. Thank you for taking the time to review my concerns.

• Ordered 7+ days ago • Told 1-3 days at checkout • Daily automated texts • Clarence promised ship date twice, closed chat without delivering • Phone support scripted and could not provide specifics. • Still waiting for manager callback **UPDATE Called again this morning and had another incompetent person on the phone refuse to put a manager on the the line. Birendra T accidentally admitted your automated delay emails are triggered when an order misses its estimated shipping window — confirming your system knows my order is late. He retracted this when I called it out. **UPDATE — Day 9: Since my original review the situation has continued to deteriorate. Following my Trustpilot post I received a call promising a supervisor callback and compensation discussion. That callback never happened. I received a formal email response acknowledging all failures — the missed callbacks, broken promises, and misleading shipping timeline — but still no specific ship date and no compensation offer. When I pushed back noting that their own email cited 5-7 business days for delivery yet I don't even have a tracking number after 9 days, they responded by quoting their no-refund policy rather than addressing my concerns. The timeline given to me has now changed three times: 1-3 days at checkout 5-7 business days in first email 7-10 business days after prescription approval in second email Each window has passed without shipment. I attempted to contact Link Compound Pharmacy directly — the pharmacy confirmed in Embody's email as processing my order — and found their phone system is down. What started as excitement about beginning a health journey has become a lesson in misleading advertising and failed customer service at every level. Without a call back today, I have told them I will initiate a credit card dispute and will be filing a complaint with the Consumer Financial Protection Bureau. UPDATE — Day 11: The merchant's own patient portal now displays a message stating "Your order is late, and we're sorry. You paid 11 days ago and your medication still hasn't shipped. Most orders ship within about a week." This is the fourth different timeline provided: • 1-3 days at checkout • 5-7 business days in first email • 7-10 business days after prescription approval in second email • "About a week" now stated in their own portal I have since filed a successful credit card dispute, received a conditional refund, cancelled my subscription, and enrolled with an alternative provider who processed my order and sent it to their pharmacy within 24 hours at the same monthly price. AND still no call backs as promised whatsoever.

If I could give 0 star, I would. We ordered from embody on the 9/12 with the promise of delivery in 3 to 5 business days and have gotten nothing. No time was wasted when charging my card. Received an email on the 21st saying it was delayed and to call if we needed it right away. I called on the 22nd and spoke with customer service who told me I was within the 5 to 7 business days (from the 12th?) and that it would arrive today, the 23rd. It did not arrive today. Customer service was unable to give me an order number or tracking information to follow up on. I disputed the charge to my credit card and it was credited and resolved in 15min. That tells me they are getting alot of complaints about embody.