EmbodyReviews of joinem.co

DO NOT USE THIS SHADY COMPANY. Their website clearly states that you will not be charged until and cannot cancel or get a refund after your order has been processed. My daughter signed up but immediately after her doctor contacted her to say he was able to get her meds approved so she called and emailed Embody BEFORE her order was even reviewed and approved, way before it was being processed. The first customer service number was in another country and they couldn’t do anything. Gave her another number which she had to leave a message on. Then she emailed. They got back to her and ask for more information and then crickets. So she called the next morning, only about 12 hours after signing up, they couldn’t find her account (shady) and couldn’t help her. Then finally customer service emailed her back and said, sorry your order is already being processed. How was her order already processed when customer service told her they couldn’t even find her account? She’s a college student on a limited budget and was thrilled she could get her meds through her insurance. Unfortunately, the approval that she wasn’t expecting came after she placed her order with Embody but just after. Like minutes. Terrible timing I’m sure Embody makes plenty of money and even more since they use such unethical and fraudulent business practices. And all the responses from Embody Customer Service to these reviews saying they’d love to help, they don’t want to help you.

Zero stars WORST CUSTOMER SERVICE EVER. My appointment was at 11:10 no one got on the call(later received an email stating I missed my appointment glad I took screenshots showing. I was on). I got a pop up to do a chat no response. I called and spoke with a rep Preshit (no joke that’s the name I was given) he kept cutting off my questions would not reschedule my appointment, would not transfer me to anyone who could reschedule my appointment and advised they have no supervisors to take calls I need to wait to 72hrs for a call back. Also refused to discuss a refund. They took the payment with in seconds of my completing my info now over a week later I have had no service of any kind. WORST COMPANY EVER —-update— After my post I was contacted by a NP had my appointment and a rep from the company contacted me. I received my meds yesterday but the dosage is different than what I was advised. I am supposed to have another appointment tomorrow (we will see how that goes)

Wow, horrible company, shipped refrigerated perscription, decided to ship over the weekend so sat in ups warehouse on a weekend it was between 104-110. Refused to exchange, health, safety and effectiveness are not what they do. Would not recommend, many other options out there that take perscriptions seriously. Its been a week since their reply below, still waiting.......they won't do anything. No return, no exchange. Look up reviews of casa pharmacy, who they use, not good either.

First month they were great, got my meds in just a few days and it was well packaged and cold. When it was time to renew my prescription, the “doctor” kept me on the same dosage even though I indicated I was still having food cravings and felt like I needed to increase my dose. I asked to talk to a nurse and weeks later never got a response. They billed me and it took about 3 weeks with DAILY hounding to get my medication for the second month. They kept saying they’d “escalate my case” and that I’d get a call back, but it never happened. They flat out refused to transfer me to a supervisor or manager, and not a single email I sent was answered. When I finally got my meds over 3 weeks later (I had run out by that point) it came room temp, and the packaging was awful (literally came in a metal water bottle-like container with two tiny capsule-like “ice packs” that were completely thawed). I asked for a refund since the medication is not good if it’s room temp and I’m sure I’ll never see it. Please heed the bad reviews and think twice about using this company.

I just cancelled my Embody membership and switched to a different company. After the first shipment Embody delays your next month's medication shipment. Which in turn delays your injection for the next month, this has happened twice. My injection day is today 9/24/26 and they didn't ship my meds until midnight on 9/23/26. I called customer service yesterday morning they couldn't find a manager for me to speak with. They sent me an email after 5 p.m. telling me a manager would reach out, they didn't. Foreign speaking customer service reps that don't help you, they just apologize. When you cancel them, they offer you a free VIP membership, which is a person who will take care of all your needs with your medication refills and any problems. VIP membership is $9.99 per month. So, as a marketing tool, they delay your shipments, give lousy customer service and irritate customers so that they sign up for their VIP program. Shameful on their part. I do not recommend this company at all.

If 0 was an option......the days leading up to my refill I reached out multiple times trying to ensure I would receive it in time for my next shot. They said it should be on time. I pay for a membership alongside my medication to ENSURE my medication arrives on time, because I have a history of having HORRIBLE reactions suddenly stopping medications. Here I am, about to miss a SECOND SHOT IN A ROW, because they said there was a problem on their end processing my payment. It sure didn't seem like there was a problem to me, because they took my money on time all the same. I expressed concerns and demanded some sort of refund because we're now approaching 2 weeks late and, after cold-turkey stopping a hormonal medication, I had a rosacea flare-up and contacted BV, and the customer service rep promised to escalate the issue to the clinicians, WHO SENT ME AN AUTOMATED MESSAGE ABOUT HOW TO MANAGE SIDE EFFECTS. That's NOT good enough. I'm actively looking for somewhere else to buy my tirz. If you cannot adequately service the customers you have, stop advertising to new customers. This is bad medical practice.

I received my first shipment a couple months ago and things were good until I needed a refill. I have been waiting on my refill for weeks... yes, weeks. I contacted Customer Service and they apologized for the delay and said they were seeing higher volumes. I gave them a little more time. Then after continuing to wait I asked them to cancel my subscription. They said they would, but would still charge me for the one that STILL HAS NOT SHIPPED! This is literally the definition of BAIT AND SWITCH. I'll be reporting to the Federal Trade Commission. Please beware.

Once they take your money, they don't care. They send daily emails stating there is a delay at the pharmacy. Their delivery service is abysmal, but then when you cancel and say don't deliver. They say they can't cancel that because it's in progress. Even though it hasn't shipped.