EmbodyReviews of joinem.co

First of all it has taken 16 days to try and talk to a provider. I had an appointment where the provider didn't call, so I made another appointment with a customer service representative waited another week and it turned out the rep made an appointment with an RN not a provider, so I called again and was told I would have make another appointment and the soonest one available would be September 30. I have made so many calls and texting until this has got me totally stressed. I have asked for a refund several times and keep getting told only the provider is able to approve or disapprove your eligibility. Well if you can't speak with a provider how is that supposed to happen. I just want my money back . Once again I want a refund to the card you stole my money from.

Complete scam. Paid for my medication order 23 days ago, actually requested the refill 9 days ago. No update on my order. Still processing. Any time I can actually reach a human (which is difficult), they say there’s a delay at the pharmacy, with no specifics on how they’re going to help me get the medication. I’ve now missed my latest dose and will almost certainly miss the next one. So my next payment is coming up in 7 days and I still haven’t received the medication I paid for in the last cycle? Beyond frustrating.

Still no solution I’ve been going back-and-forth with them. I just want my money back. They make it difficult for you to get your money back. They told me that my order was at the physician being filled I later found out who the company is there provider for filling their prescriptions they said they don’t have my order. It is really frustrating because even the person filling the prescription. The company doesn’t even have any knowledge of my order I just want my money back. It took them less than 10 seconds to get it out of my checking account but now it’s taking them more than 15 days to just reply and at this point, I am going to count it as a fraud file with bank because I don’t think they’re gonna refund my money !!!!! Beware beware beware this is a shady and if anybody sees this message, just report them to the FTC!!!!!!

I rarely write negative reviews, but I feel compelled to share my experience so others can make an informed decision before signing up with this company. My experience has been extremely frustrating. I was charged for services and doses that I did not receive, and the charges continued despite the ongoing issues. After ultimately deciding to cancel, I requested refunds for charges associated with treatment I had not received, and I have had significant difficulty getting my money returned. The customer service experience has been equally disappointing. I repeatedly received conflicting information, it seemed as though no one was on the same page regarding my account, and each time I thought an issue had been resolved, I was presented with another requirement or problem. The patient portal was also not helpful in resolving these concerns. I truly wish I had read more customer reviews before enrolling. Based on my personal experience, I would strongly encourage anyone considering this company to thoroughly research their options, understand the billing and refund policies, and read other patients’ experiences before providing payment information. I ultimately regret choosing this provider and would not use their services again.

Embody is a scam the ask you if you wanna go up on the dosage I am at a 12 1/2 ML dosage and when the physician calls me, he tells me that the highest that they have is 11 1/2 and there is nothing he can do about increasing my dosage and which is the only reason why I came to EM body because my current company which I was very happy with did not exceed 12.5 with them they ask you if you wanna exceed 15 come to find out they do not go past 11.5 and they do not want to give you any refund after they charge your credit card knowing that they cannot provide the dosage that you’re looking for stay away from this company

My medication is not shipping. I have been waiting for 14 days and is not shipped yet. I cannot get through on the telephone and there is nothing I can do online. They just tell me they are putting in a ticket. Do not get your medications here. Update: they reached out to you just to say they will look into it with no result and no updates. I got them to admit I deserve a refund but I have yet to receive it or any medication.

I would give NO stars if possible. That’s what i got from this company…NOTHING! I could sit here and write a NOVEL about what’s going on right now. I ordered on 9/15. No call on scheduled time! I went through h*ll just trying to straighten out this mess they caused. After all the back and forth, I was supposed to get a call today at 11:00. Guess what? No call! Which means no meds! I will not go into anymore details. I will NEVER recommend this scam of a company! I didn’t MISS any calls! I waited and waited TWICE.

Extremely disappointing experience with Embody I am extremely disappointed with Embody and the way they handled a serious medication delivery issue. Embody used a pharmacy that shipped my medication over the course of three days, and when it finally arrived, the medication was warm. I contacted Embody immediately to report the issue and requested a replacement because I was concerned about the condition of the medication after such a prolonged shipment. Since then, the customer service experience has been incredibly frustrating. They respond sporadically, seemingly only when convenient for them, with apologies and assurances that the issue has been “escalated.” But despite repeated communication, nothing actually happens. I have received apologies, but no meaningful resolution. What is especially frustrating is the complete lack of accountability. When you are dealing with medication, this should not be treated like a delayed Amazon package or a minor customer-service inconvenience. There should be clear communication, urgency, and an actual resolution when a medication arrives in a condition that raises legitimate concerns. Instead, I have been left chasing them for answers while they continue to send generic apologies and say the issue has been escalated. At this point, the apologies are meaningless without action. My experience has been that Embody is unresponsive, ineffective, and unwilling to take accountability when something goes wrong. I expected a healthcare company to take the situation seriously and resolve it promptly. Unfortunately, that has not been my experience at all. I would strongly caution anyone considering using Embody to think carefully about how they handle medication fulfillment and, more importantly, how they handle problems when something goes wrong.