EmbodyReviews of joinem.co

⭐️ Extremely disappointed with my experience with Embody. I paid over $200 for a three-month subscription for semaglutide and submitted my refill request on August 28, 2026. Instead of receiving my semaglutide, Embody sent a different product. My semaglutide prescription wasn’t even showing in my portal. Since then, I have contacted customer service repeatedly on September 3, September 8, and several times afterward trying to get answers. I was repeatedly told that the issue was being fixed, that my medication would be sent, that it was being escalated, and that I would receive tracking information within 24–48 hours. None of those promises resulted in me receiving my medication. I was also specifically told that if I had not received my medication by September 23, I would receive a refund. I contacted Embody on September 23 to request that refund, and I was then told that the refund had to be “approved” and that I would receive an email. As of today, my refund still has not been approved, and I still have not received the medication I paid for. What is most frustrating is not just the delay it is the lack of communication and being repeatedly given different explanations and timelines. I have spent weeks calling and following up on something I already paid for. If there was a pharmacy or supply issue, customers should be informed upfront rather than being left waiting while their money has already been taken. At this point, I am extremely disappointed with how I have been treated. I simply want the refund I was promised for a product I never received. I would not recommend paying for a service upfront until Embody can demonstrate that they can reliably fulfill the medication and properly communicate with their customers.

My first order never made it to me. It was returned. That was over a month ago. When I called them, they said they would "TRY" to work with the pharmacy to get the meds shipped out. Try?? The meds were paid for. There is no "try". Then they proceeded to tell me that my subscription would be cancelled if I did not give them an updated card. (I removed access to the card for subsequent orders because I had not received my initial shipment. Note- the first payment was cleared. I did not stop payment.) Why would anyone authorize additional payments when their first paid item was never received. Ridiculous.

It is extremely frustrating to have to wait until week 3 to request another refill. I put in my request and now I’m on the 9th business day that my refill still has not been shipped! So now it will be two weeks of not taking my medication. All I keep getting back is “it takes 5-7 business days for the pharmacist to ship it”. Which is also not okay because it puts you past your day you take your medication. So it took over a week to get my first doses and now I’m on way to the second dose of the second month with nothing! Save yourself the hassle and find a different company.

Do not fall for this company’s tricks. They mislead customers and make it seem easy to sign up for their app and pay for a prescription, but the real problem begins after they take your money: payments are nonrefundable, and you may have to wait a month or more before receiving your prescription. Even worse, delays can cause you to miss your weekly injection. When you call, all the representatives seem to follow automated scripts, and there is no manager available to speak with. They promised me three times that someone would contact me regarding the issue, but no one ever did. They kept telling me that they would escalate the issue to a higher priority, but, as you might guess, no medication was sent. Email responses take about two weeks, so good luck with this company. They do not deserve anyone’s business. You are better off going with a reputable company, even if its products are slightly more expensive. I still have not received the medication I ordered and paid for on August 27. The representative said they cannot issue me a refund and that I must wait until I receive the medication. There is no phone number for their pharmacy, and it is impossible to find anyone at this company who can help.

They are a scam. I paid for a three month supply only received one month my meds keeps being delayed. Called on NAD that I paid never received it. Called several times with a promise that a clinician will call back never did. Tried to book an appt. Through the dashboard keep seeing open slots but when I click to book and confirm then get a run a around its taken..at this point a feel I have been scammed.

they’ve processed 2 payments of $79 & i have still yet to receive one shipment. it’s been 2+ months & im getting the run around. i was being patient but after this second payment processed now im nervous that im never going to get it. i dont have money like that & i went to them hoping that i would get good service despite the reviews but i guess not. i really wanted to be one of the people who didnt feel like they were being scammed. please give my my stuff or a refund PLEASE!

I'm going to start with important things you need to know that I learned the hard way then get into my experience. 1. EMBODY does NOT give refunds. Full stop. You pay that's it. 2. Embody's customer service is entirely made up of AI. They have a very realistic sounding customer service agent but it cannot comprehend basic logic or complex customer service issues which gives it away. When I asked to speak to a human it just kept saying "I am a human." The chat service is the same. It will cycle and not answer your question if it doesn't understand. Email support stops responding if a request is more complicated than requesting information. Now to my experience: I order medicine on 9/10 and was told 2 day delivery. Given we were going into a weekend I anticipated a Monday delivery. I did not get the medicine until 9/21. Every day embody would send me the same AI generated message that my "shipment was delayed" with no further information. When I pushed for more information I was told it would be 2-3 more days. Total delivery time was 11 days. For overnight shipped medicine that requires refrigeration. When I reached out to Embody about this I was told "If its warm when it arrives put it in the refrigerator until it's cold again." Solid. My spidey sense are TINGLING at this point. I put the package in the fridge and go to take the medicine 2 days later to start my weightloss journey. But there's no medicine in the package. Just an ice packs and some needles. I call support and this is where I talk to the "Real human" AI Customer Service Rep. She cannot understand the difference between a delayed package and not receiving the medication. I call the pharmacy and leave a voicemail. I reach out via email and received a response the next morning for pictures of the box. Fair. I send these-no response. I reach out the the chat bot that night and was told "no refunds" and that if I didn't receive the medicine then I could report this to FedEx and embody would look into replacing the medicine. In the time this is going on I researched other companies and found one that takes my insurance. I wanted to also not that Embody immediately rejected my insurance when I know my insurance covers GLPS1s for weight loss. I'm starting to think they don't even actually check your insurance as the other sites actually took a few hours to check and get back to me. In short, Embody is trying to make money at your expense by letting AI run it and is not concerned about sending you expired medication nor will they give you your money back. You will have to take charges up with your credit card company and/or the BBB.

Nothing goes right with this company. I showed them a current prescription and they gave me 1/10th of the dose I was currently on. Then made me pay again to get more medication and again sent me less medication than they even prescribed. medication in total in two shipments was less than my monthly dose and they charged me two months for less than one month of medication. It is a scam go to trimrx.