EmbodyReviews of joinem.co

As a new customer to Embody, I had high expectations based on the transparency of its injection pricing and the outside research I conducted before becoming a patient. My first 4 weeks with Embody went smoothly. I received communication regarding the status of my medication and I began my injections using the instructions provided without issue. I completed the 2nd month refill process 3 weeks in advance and reported fatigue cause as my only symptom. There were several days delays with the pharmacy as a result Embody arranged a secondary pharmacy to distribute my medication. My medication arrived one day later than previously scheduled induction date. I took the injection upon receipt and stored the remaining medication in the refrigerator because I was familiar with the dosage amount and the NAD which was to help with energy. I was not initially concerned, however when I woke up the following day, I had a completely different experience. I began experiencing significant gastrointestinal symptoms that I believe were a reaction to the new compound. I sought assistance via the Embody app, reviewed the FAQs and followed the guidance to wait 48 hours for symptoms to subside using OTC meds for relief as directed. After 3 days without relief, I reached out to Embody Customer Service to report the symptoms I was experiencing, and this is where the confusion began. I was told twice that a nurse would contact me, but I did not receive a call after waiting both times for over six hours. This ultimately took me into the weekend feeling extremely ill and barely functioning. I was able to keep myself hydrated despite experiencing severe gastrointestinal symptoms, but I was told that someone would contact me on Monday. Out of frustration with the phone / chat team, I emailed Embody Customer Service to ask why I had not received the promised nurse call. And at this point, I also decided to cancel my account during this process. I was presented with the option to upgrade to the VIP service, which would provide me with a case manager. I was told someone would contact me within 3 to 5 business days regarding management of my initial dosage, this was extremely confusing because I had already been a patient with Embody for approximately five weeks had completed my first dosage and was seeking assistance for the reaction to my second dosage. Instead being treated as if I had not started medication. There’s a significant disconnect in the information available across a different teams. Throughout this experience, I felt frequently customer service did not have a complete understanding of my account or my history despite the number of times I was required to provide personal information to verify me as an Embody customer. The lack of continuity made an already stressful situation considerably more frustrating. Ultimately the boiling point was when I was emailed that I could not receive a refund for the month I had paid in advance despite not being able to continue. I was not seeking a full refund for my entire experience with Embody despite having medication that I will not be taking because of the unexplained reaction and lack of clarity around what may have occurred with the compound. The bright spot in this experience was eventually being connected with my account manager, Percy once I connected with him, he was responsive, respectful, and genuinely helpful. He was able to coordinate a nurse call which was then escalated to another practitioner, who advised me to pause the medication. Percy also worked with me to obtain a partial refund of the month that I paid in advance and not able to use. I have decided to not continue with Embody due to the lack of cohesion and continuity between the different teams when I needed medical support. I do not feel comfortable taking that risk with my health, particularly when it appears at the level of account management and continuity I needed may only be available through the VIP service. I do appreciate the individuals who attempted to help me throughout the process, particularly Percy, his professionalism, responsiveness, and willingness to take ownership of the situation made a meaningful difference. My hope is that Embody can use this experience to improve communication between his medical pharmacy and Customer Service Team so that patients do not have to repeatedly explain their situation, especially when they are experiencing significant symptoms and looking for help.

The first shipment was fine. The second shipment was supposed to ship from the pharmacy September 10, 2026. It was delayed for 5 days from the pharmacy, when it finally did ship it was supposed to arrive via FedEx overnight priority delivery on September 18, 2026. It left the FedEx facility an hour and a half from my home, but then was returned to the FedEx facility that afternoon. It was on a Friday. I was leaving town on Sunday on vacation for seven days. FedEx then slapped a new delivery tag over top of the Friday delivery tag for Monday, September 21, 2026, which was easy to peel off and see the real delivery tag. Of course, the medication at that point was not safe because it had been left out of refrigeration for at least four days. I contacted embody, they told me they would respond within 48 to 72 hours and today we are now at 7 days later, and I still have no response other than they had escalated it three days ago. I did dispute the charge with my credit card company because the medication was bad and it was refunded but embody has still not shipped out a replacement even though that is what I asked for so now I am days off of my medication. I likely will have to start over- because of these delays and lack of responses. I’m just 100% disgusted with their lack of customer service and answers on this very simple issue to resolve. I would go to another company if I were you.

I was charged for my medication three weeks ago, and my order still has not shipped from the pharmacy. I've contacted customer service twice, and both experiences have been disappointing. During each call, the representative simply looked up my order and confirmed that it was still at the pharmacy. Neither representative made any effort to investigate the delay or resolve the issue. So far, my experience with Embody has been extremely disappointing. After paying for medication I have yet to receive and getting no meaningful assistance from customer service, I'm seriously considering switching to another provider.

I purchased a three-month supply of Tirzepatide through Embody. My first shipment was a great experience—it arrived within about two days, everything went smoothly, and I was very happy with the service. Unfortunately, my experience with the second shipment was completely different. My order was canceled without any notification, email, or explanation. I only found out because I kept contacting Embody trying to figure out what was happening with my medication. At first, I was simply told that the order had been canceled and they didn’t know why. After contacting them multiple times, I was eventually told there was an issue with the pharmacy and that a new order would need to be placed. Because of all these issues and delays, I ended up being approximately 1 1/2 weeks late for my injection. What made the situation even more frustrating was that after repeatedly trying to get this resolved, I finally asked for a refund for the two months of medication I had not received. Miraculously, after I requested the refund, my medication was suddenly processed and I had a tracking number within a day. After spending so much time contacting them and waiting for answers, it was extremely frustrating to see how quickly things moved once I asked for my money back. People are paying for these medications and relying on their shipments to arrive when expected. If there is a problem with an order or pharmacy, customers should be notified immediately instead of having to repeatedly contact the company themselves just to find out what happened. I’m hoping I don’t have any issues with my third and final shipment, but based on this experience, I don’t think I will continue using Embody after my three-month plan is completed. I will most likely be looking for another provider. My first shipment showed me that Embody is capable of providing fast and reliable service, which makes this situation even more disappointing. Communication, transparency, and consistency need to improve. Customers should not have to ask for a refund before suddenly seeing movement on an order that has already been delayed for weeks. Embody needs to do better.

My experience with this company started out great and declined every month I stayed with them. Customer service provides canned answers with no real updates on anything. Medications are delayed longer time periods each time I get a shipment. My last shipment actually went out over a full week after my injection had been due and has still not arrived. I had vial spillage that they did not respond to for over a month. The providers are excellent. The product is too , if you can ever get it. No one who supports the Providers is very helpful at all. I would stay away if consistent medication and treatment is your goal.

Horrible customer service and shipping! They offer shipping 7-10 business days but you prescription is held-up at the outsourced pharmacy!!!! You will miss your weekly injection schedule. I'm cancelling my subscription with Embody! No Supervisor available to escalate issues!!! Terrible service! STAY AWAY

At first I really enjoyed this program. I paid the $129 for tirzepatide, plus the $19 VIP membership so I could get other medications for $79 instead of $99. My first month joining I got a text message from a physician saying they was going to prescribe me NAD+ which I hadn’t requested but I thought ok that’s cool. I enjoyed the NAD and they only used my vip amount to pay for it I have screenshots and everything proving this. well then it comes to renewing that prescription for the next month. That is when my problems started. Customer service told me that no you was not prescribed it. That is the VIP price. You will have to pay the $79. You know they were just gaslighting, even though I showed screenshots and everything they didn’t care then I ended up staying with them, however, since I did end up ordering NAD again they won’t ship it to me until the 29th because it says I’ve already had a shipment, but I never received it. I never got anything. The system shows that I got NAD plus clear back in August 4 and then they renewed it automatically in that screwed everything up to where it now won’t renew until the 29th so I probably won’t get my NAD until 29 September but yet they tell me that I was never prescribed NAD if that’s the case why would it screw their system up to not ship out my NAD until the 29th. I still just thought I would chalk that up as a loss my portal got screwed up for two weeks. This was causing a problem because I was out out of the NAD and I wanted to switch the sermorilin for the glutathione which I was able to do through email however they also took my payment of $79 each through email as well. I brought up my portal being down still..They said they were fixing it but like I said two weeks had passed nothing was fixed then I complained I guess long enough and it was fixed the next day. They had a promotional offer for your first month of all medication‘s $49 each. That made me wonder why through email did they charge me the $79 because clearly even though I was a VIP member and got a discount I still qualified for the promotional first month or I would not have gotten the B12 for $49. I ended up emailing them questioning them about this and all they do is gaslight you it’s unfortunate because I really did enjoy this company but now I’m on the fence and I’m about to just disconnect my Services through them.

Signing on with Embody was so fast and easy! Getting meds, not as fast. Then, they showed up HOT from 5 states away! I fought for 2 weeks to speak to someone that could tell me whether or not these hot meds were still viable. I finally called the pharmacy and was reassured they were good. Then, I go to fill out refill paperwork. I change nothing buy my BP meds which have no interaction with Tirz. The next morning, they have disqualified me with no explanation, cancelled my subscription, and started a refund. While I appreciate the refund, tell me WHY this even happened. I called three times, was supposed to have a phone call from a doctor that never called, and received an email stating they couldn't tell me why. Fine. I'm done fighting with Embody. TLDR: Bad Customer Support, horrible shipping experience, little to no responses, and never got to talk to a medical person.