EmbodyReviews of joinem.co

What a horrible company. I placed the order and was told I would receive my order in 3 to 5 business days. I would be leaving town in 5 business days and reached out immediately to ask if we could delay shipment. I understand there may be an issue with shipment and did not want it left while out of town. I was told it was at pharmacy. So I went to the website to speak to customer service who tells me it will not be shipped for 7 to 10 business. This is upsetting for future orders but works out for this order. Until the customer service rep tells me this is just an Ai script that they don't update. I was concerned because how do you trust a company that will not keep you updated. So I called to speak to someone and ask them the same question. They would not answer me. Then I get an email they cancelled me. Smh

I was denied eligibility, and had to prove thatbthey denied me even though they denied me and sent me a text, they still made me send them proof that they sent me a denial. Crazy!! I did finally get a refund after over an hour on the phone. I asked to speak with a supervisor and they would not connect me to a supervisor, instead they wanted to have a supervisor call me in 48 to 72 hours, insane! I was denied on the 5th of September and on the 24th still did not het a refund so I had to call them. Why can't the company be honeat and give a refund instead of making it a hassle to get your money back when they can't provide you with what you ordered. Had i never got on the phone and jumped through all their hoops theybwould have held on to my money indefinitely. I did report them to the FTC and the Attorney Generals office. Unbelievable that they can't be honest and upfront.

There customer service is HORRENDOUS. They messed up my dosage for my second dosage. I reached out the day I saw it was at the pharmacy to stop it and have it corrected. They still mailed me the wrong dosage and have been giving me the run around for the last week. I spoke with another Nurse today she could see that the prescription was supposed to be updated and never was. So i have another month at a dosage that i did not agree upon and have no urgency in fixing their mistake. I have been on customer service chat for the last week and i keep being told i cannot speak to management and have to wait for them to contact me. This entire experience has been DISGUSTING. They just want your money and do not care what happens with you.

This review is going to be scathing. I ordered meds September 7th 2026. Meds shipped September 9th taking 5 days to reach me on September 14th, even though they were shipped 2nd Day Air UPS. Ice paks were melted and room temperature. I called customer service immediately, was advised not to use product due to safety issues, and that a ticket was created to solve this issue. It is now September 25th. No refunds are issued, customer service has told me multiple times "my ticket has been expedited," and still no resolution. I called today to cancel my subscription, was placed on terminal hold where no rep came back to help me, and was actually hung up on. After 4 different phone calls, I was finally able (I think, we shall see) to cancel my subscription, which is due to renew October 5th. There was no way to cancel my subscription from my patient portal. I have serious doubts this company is reputable, and for sure their customer service is terrible. Tons of apologies, no resolutions. It has been 16 days since the medication was shipped, and the company has never contacted me via email or phone for any sort of resolution. I would not order from this company. I have begun a dispute with my credit card company over the original amount. I am waiting for email confirmation of my cancellation. Added 9/29/26 The response that came to this review from Embody is the response that is given to everyone. I have received this response to my emails. “This is not the experience we want for our members”, and “we will be reaching out to learn more”. They never do. I did get a confirmation of my subscription cancellation, and was told in that email “I have followed up on your request for replacement of your medication, and it has been escalated for further review.” I have heard that about 6 times now. I don’t believe I will ever get a medication replacement. It is in the hands of my credit card company now.

Honestly the poorest team support there is. I tried a to call them twice because I wanted my supply of 2 month since I’ll be out of county, I asked for a supervisor Twice nobody ever called me back! PLUS my order (it’s been 3 months ) is late almost a week?!!!! , with this medication it should arrive always on time !!! Paid over 700$ for 6 months supply . Wtf

Not at all off to a good start. The initial sign up went ok, although it took five days for the first order to ship. The second month, it took seven days for it to ship. Now, the third month, I sent in my refill request on the 18th. I didn't hear another word. Today, I chatted with the agent who mysteriously did something and I suddenly got a text that my medication was being processed and should ship by the 29th. I'm out of medication and my next dose is due on the 27th!! She said there was "an issue on their end", but couldn't do anything about it apparently. In other words, the order wasn't even sent to the pharmacy until today, a week after the refill request. Keep in mind that you can't even request a refill until after your third dose of the month. So I will definitely miss this week's dose and probably next week's also. Don't count on this company for reliability. I will be looking for a different company.

If could give 0 stars I would, do NOT buy from this company. Such a scam!!!!! Will not grant me a refund when I asked, takes your money and could care less about you. I never got my medication. Awful awful company!!!! just wasted $130 of my hard-earned money. They do not care at ALL. I have now read many reviews on them and wish I did before purchasing.. all their responses are the same. I will be reporting them. Just wanted a refund.

I signed up for the year, in order to get the discount, on September 11, 2026. They advertise no membership fee… but I was changed $119.88 for a membership and the year in advance for the Tirzepatide. I sent a chat shortly after the order to cancel and ask for a refund but was told they have a “NO REFUND Policy”, which if I had known I would not have signed up for the year. Sent another chat on 9/17/2026 RX still not sent out. I asked about a refund again they put in a ticket for a refund and escalated it to a supervisor that, nothing. Called today, 9/25/2026 and found out the ticket was closed without notifying me!!! The RX was finally shipped on the 24th. All I get is a run around on why it took so long and why the ticket was closed. Asked to speak to someone that could help with the refund, Surprise! Surprise! Can’t transfer me… but they will call me! Guess we will see. Very disappointed is putting it mildly!!!