EmbodyReviews of joinem.co

I would actually have given no stars to this company. I have been doing Telehealth care for over a year for GLP 1, they are highly rated on medical sites. I should have known that the care I would receive was going to be subpar when my first month they just shipped me the lowest dose no meeting with a clinician until my second month. I was immediately dropped to the lowest dose of my medication so I would again have to spend the next 4 months getting back to the dose I was on prior this program. My first shipment was delayed, and came warm. Customer service told me it was still safe to take even though there are strict guidelines this is supposed to be kept cold. The second month I met with a clinician , and was told the current med had to be changed as the pharmacy was out. So the compounded drug I had been taking wasn't available. I changed it. I am now waiting for my meds to be sent for the Third month. Its been with the pharmacy for a week. Customer service keeps saying it's with the pharmacy and will be shipped shortly. they refused to do a three way call with the pharmacy. They said the pharmacy has 7-10 days to ship. I asked what I am supposed to do I followed the directions and tossed my meds after the 4 dose, as instructed. Meds are supposed to be here by Monday. Its not going to happen, I am not able to take it on Monday as it wont be here. DO NOT use this company. I work in the healthcare industry I know when a company is slapping you with scripts and lip service. This company does not care about your actual care just making money.

This company is misleading about the medication arrival times, then when you get tired of waiting around for the medication you already paid for and request a cancellation and refund, you’re told that your request isn't eligible for a refund, even though you haven’t received ANY goods or services. If you push back on this refusal for a refund, you end up in a loop of different “patient advocates” that ask you over and over for days if you want to cancel the in progress medication order and receive a refund, until ultimately, the medication ships and you’re truly no longer eligible for a refund. This company has horrible customer service/support and they use shady practices to avoid giving refunds. Wish I would’ve read these reviews before proceeding with ordering from here.

Scam company. They were taking my monthly payments but never sending product. When I reached out they said refunds aren’t an option but they wouldn’t send my product either. After hearing this I reported to my credit card but they still are going back and forth telling me different things to do to get it but it. Changes every time so they can tell the credit card company it’s “my fault”

First order went very smooth- 2nd month was charged on 8/29 and still have not received anything. I get generic emails stating the pharmacy is behind.. I guess a month behind. Have requested a refund multiple times but they won’t. Look elsewhere. This is a terrible way to run a business.

My first order came on time, but now my second is over 2 weeks late. First, it took forever for the pharmacy to fill, then it "shipped," but the FedEx tracking information never updated past a label being created. I've reached out twice over chat support and once over email. Each time, they have been insistent that the tracking information is correct and have not helped to resolve my problem with not receiving the medication. So frustrating!

UPDATE : REPORT THEM TO THE FTC. so many reviews here saying the same thing and their AI responses are also the same. Time to report them to the FTC and I suggest everyone having issues do so. It’s very easy to do online. my case has been escalated three times and they tell me they are still trying to figure out why my order isn’t going through. I am told that once they figure it out, it should ship in 7 - 10 days. I replied that I either want a tracking number or a refund. Their reply was that their policy does not allow for a refund. They don’t give you the product and they won’t give you a refund. That is FRAUD Website states that they ship between one and two days. Customer service operators state 7-10 business days. Neither were true in my case. I paid on 9/11 and still waiting. I’ve called customer service and the automated assistant sent me a link to track my order. The link, of course, doesn’t work. One mistake after another and still no one knows where my order is.

⭐ 1 STAR, ONLY BECAUSE ZERO ISN’T AN OPTION. I cannot remember the last time I was this disgusted with a company’s customer service. I placed an order for NAD+ on SEPTEMBER 1ST. They took my money. Nearly a MONTH later, they still haven’t shipped my product. But here’s the part that really takes the cake: when I contacted customer service about canceling the order and getting my money back, I was told NO REFUNDS. Excuse me? YOU TOOK MY MONEY. YOU DIDN’T SHIP MY PRODUCT. And now you think you’re entitled to KEEP MY MONEY? This was not something I DID OR DID NOT DO PROPERLY! TNEY JUST FAILED TO SEND THE PRODUCT. Absolutely not. I have spent far too much time contacting customer service, getting the runaround, hearing that my case has been “escalated,” and then receiving little to no meaningful follow-up or resolution. Their customer “support” has been anything but supportive. I prepaid for three months of Tirzepatide, which is literally the ONLY reason I have any remaining business with this company. Once those prepaid months are fulfilled, I AM DONE. I have requested cancellation of my Sermorelin and Glutathione orders, as well as cancellation and a FULL REFUND of the NAD+ order they charged me for and never shipped. I have also canceled the credit card they had on file and contacted my legal representative through LegalShield regarding my options. Here’s a wild concept for a business: DON’T CHARGE CUSTOMERS FOR PRODUCTS YOU DON’T SHIP. And if you fail to fulfill an order, don’t add insult to injury by telling the customer you won’t refund their money. The amount of time, frustration, and stress I have wasted dealing with this company is ridiculous. I trusted them with my money and my business, and this experience has completely destroyed that trust. If you are considering doing business with this company, I strongly suggest documenting EVERYTHING: your order dates, charges, emails, conversations, and shipping information. I know I have. I will also be updating my reviews to reflect exactly how this situation is handled from here. They had plenty of opportunities to make this right. Instead, they gave me the runaround. ⭐ ONE STAR. And they worked HARD for it.

I wish I would’ve listened to previous reviews. The truth is this company only motive is to take consumers money. It will be one month in 7 days since I placed my order. Still haven’t received any medication from them. I will not let this rest. I am looking into every way possible to expose them! They are scammers!