EmbodyReviews of joinem.co

They missed the scheduled initial call. I signed up, they charged my credit card and scheduled an initial call three weeks out. I got many reminders leading up to the call so that I wouldn’t forget, then they did. I called and emailed and did get a response but no resolution yet. What a pain!

This company is a fraud. I have been waiting over 2 weeks for my medication which auto renewed. I had to call 3x just get the medication sent off, and which was already a week after it was supposed to be sent. I have called, chatted, emailed multiple representatives who have said they will have a supervisor call me back within 24-48 hours, and no one has. When I follow up again, it is the same thing. I have asked for a refund, and told that’s not possible. I have asked for a credit, they promised me a $50 credit, which was never applied to my account. This company not only lies about timelines, but they do not take accountability for what their representatives say even when it is part of a script. Their website portal says call and we will give you a solution for missed dosage, and yet no one has anything to say except a manager will call in 24-48 hours. DO NOT WASTE YOUR MONEY ON THIS FRAUD.

Do not order from Embody!!! They keep you at a lower dose for longer just to keep you buying. I cancelled my subscription on their website in my patient account portal and they still charged me and shipped the medication. It doesn’t let you remove your card when you cancel. I also never completed the refill form and they just took it upon themselves to do this. I called customer service once for dosing question. It took their nurse over a week to return my call. I called today in regard to them charging my card after cancellation and they told me they will put a ticket in for a return call from a manager. So I can only imagine how long it will take to get that call. The person I spoke with said they could not refund me. Even though I cancelled before they charged. He said the cancellation had a date in October a month after I cancelled. It never game me options to pick dates. It just says cancel subscription. Be weary. Stay away from this company. There are better ones out there.

My payment was made 9 days ago with no tracking number yet provided. Update, it is now 11 days since payment was removed from account by Embody. No shipping information has yet be provided. On their FB website it states shipment will go out in 2-3 business day. I have requested a refund, because Embody did not fulfill their end of our agreement. I have made 4 call and each time being told an escalation manager will reach out to me. That has not happened. If this is the customer service they provide why would I want to continue with such poor service?!

I strongly recommend thinking twice before using Embody. I started Sermorelin through them, but my second month of medication was never sent. It has now been well over 15 days, I have been without my medication for weeks, and I still have neither the shipment nor the refund I requested. The customer service experience has been incredibly frustrating. Three different representatives told me that a support ticket had been created for my issue. However, each time I followed up, the next representative told me there was no ticket in the system. I have repeatedly had to explain the same situation from the beginning with no resolution. My biggest concern is that this is a treatment that is supposed to be taken consistently. Because Embody failed to send the next month, I have now had an unnecessary gap of several weeks. What has disappointed me most is the lack of accountability and empathy. I have given them multiple opportunities to fix the issue. At this point, I am simply asking them to refund the money for medication I never received so I can move on to a provider I can rely on. I would not recommend Embody based on my experience.

Total scammers. I received my first month. For my second month, they kept telling me it was "slightly delayed". I cancelled but continued to request the second month which I'D ALREADY PAID for. They kept saying, Sorry, it's coming. They waited until my cancellation was effective, and then said OH we have your medicine, but you have to reactivate your membership to get it. DO NOT TRUST THEM, they are thieves and liars.

Ordered on 9/17. Have since received 9 emails that there is a slight delay in my order. I am now overdue for a dose. Have reached out to Embody several times this week. I will say, they are great at responding, and responding fast. However, the first time I was told their standard shipping is 3-5 days. Then told 5-7 days. Then told 7-10 days. Then told it's the busiest time of the year. Asked for a refund and was denied. The friend who recommended them to me called and said he's been waiting weeks for his shipment and is now way overdue on doses. Use at your own risk. I canceled my subscription and am going to attempt to dispute the charge on my credit card. **UPDATE** My bank conducted an investigation and refunded my money. I can now leave this company in the rearview mirror.

I have been charged twice and never received any service. When I signed up I was told they would contact me about setting up an appointment. That never happened so I reached out to them and they set up the appointment. The appointment was missed by the "doctor" so I had to speak to customer service who rescheduled my appointment for me. Before my next appointment I was charged for my 2nd month of service when I had still yet to receive any service. I spoke to customer service and they "credited it back to my account but could not refund". I accepted that and made them confirm that I would to be charged again until a month after I had received my medicine. My rescheduled appointment was missed again. I have requested a full refund of both payments and have been told they could not do that and escalated to a "supervisor".