EmbodyReviews of joinem.co

Horrible “customer service “- I had a scheduled appointment for a call with a physician for my initial start up. It never happened- I reached out to inform customer service and she scheduled a 2nd appointment time- no surprise that this one never happened either… but they were quick to take my money- 15 days awaiting the initial start up phone call from when Embody charged my credit card. Awful customer experience- don’t waste your time! I cancelled my account and now have to dispute the charges.

I ordered my medication 9/10. They shipped it to Memphis Tennessee, they said the resent it 9/22. I called again tonight 9/29, after waiting 20 minutes and then disconnected I was told it was just verified by pharmacy after 19 days. This is the worst service I have ever received with any product. They sure took the almost 500 dollars on 9/10. They are terrible. I have no idea how the product is because it will be almost a month before I get it. It can take 7-10 days. This medication is refrigerated so that is scaring to me. Warning to anyone out there. I read the reviews and it seemed legit, it is not. It is either a scam or the absolute worst service I have ever experienced in any Industry. I have paperwork to prove it if anyone needs proof of how bad the service is. Update 10/7/26 embody. VS Medications (2) Tirzepatide (Injection) At the pharmacy Running late Dose Instructions 8.5mg Inject 43 units once weekly under the skin. Vial must be discarded 28 days after puncture. Show more Order Date Tracking 09/29/2026 To be shipped This is the 3 rd time they have said it is shipping. It has been almost a month now. Still no medication. Original date 9/10, then 9/24, now 9/29 and it hasn't left the pharmacy???? Do not order from them.

As other customers, they took payment from me and it took 6 days to actually ship. Then it arrived 2 days late all ice pads were melted and the product was 90 degrees. I have spent 5 days on the phone and 15 email exchanges and have no resolution. Now 21 days later still getting the run around and I don't have usable product. Walking away not worth it, BEWARE don't waste your time. UPDATE : this response from Embody was bullcrap. They never once reached out they only posted this AI response to make it like they were concerned. SCAM SCAM SCAM RUN AWAY RUN AWAY

It's been 14 days since I've placed my order and I've not received the tirzepetide. However, I did receive the NAS+ supplement. Each time I've been told it's been large deliveries.. TODAY I was told it is "probably a licensing issue". I am a Nurse Practitioner and that seems incredulous! Also, I've been told the issue will be escalated -;that doesn't help either because it has now been 2 weeks since my last injection. This has been VERY disappointing and I've been requesting a refund. I would never recommend them again. Disappointed in New Jersey

My first shipment was fine. Second one arrived 4 days late, wet and warm, after sitting in a Fedex hub in 100 degree TX heat for almost the whole time. I have chatted and called so many times. Each time it is a different dept. that is supposed to call me back for a resolution. All I wanted was a replacement. Now it's been so long, I want a refund for my last shipment (not useable or safe) and my next shipment, since I am DONE with this mess!!! The last time I called, I was told someone in billing would call me back about the refund. Today I am told I will have to have an appointment with a clinician so they can tell me if the medication is safe. The pharmacy guidelines are up to 72 hours and up to 86 degrees out of refrigeration. It was 5 DAYS AND at least 100 DEGREES. I don't need an RN to gaslight me and tell me that the potency isn't affected blah, blah blah. This company is a scam. Nobody EVER calls back! There is a reason you can't download and save your chats or there is no email of the transcripts! Why do they have to make it so hard? Just take care of the patients and provide them safe and effective medication ON TIME!

I paid for the GLP-1 product and 2 months later, I still have no product, but they have my money. I even already went through the virtual visit with the provider and answered all of the medical questions and was told it was approved and the next step is to wait on the shipment. I’ve made several phone calls and sent emails and just keep being told over and over that it’s been escalated. I was also told by the representative, Angel, that it is company policy that they don’t refund any money. She also stated that I needed to have a visit with the provider again. Don’t be fooled, it’s a scam. They take your money and keep the product.

Customer service is a joke. They're great the first month, but once youre locked in, they do not care about clients. Provider mistakes, delayed shipments, unresponsive customer service -- the place is a mess. I've almost at three weeks without refill due to their mistake and claims of "shipment delays." Also -- be advised that the company is just an order-taking front. They farm orders out to providers and compounding pharmacies. And everyone blames each other for mistakes. Zero accountability and zero resolution. I recommend going elsewhere.

Would not recommend this company. I signed up, paid my 6 months fee upfront. That was over 30 days ago and still do not have the correct dose of medication. When you reach out you cannot talk to someone who can actually assist you via chat or phone. They want to make an appointment so you can talk to someone who might or might not be able to assist. Even when you send a text or email it is days before they respond. They say it takes 7-10 days for the medication. I said I understand. We are now on day 14, what happened to days 7-10? This has been a very frustrating journey and not one I intend to repeat in 6 months unless they get their act together quickly. That is a lot of money for no product yet and poor service.