EmbodyReviews of joinem.co

We got off to a very rocky start. I had to demand they find an acceptable resolution. While it is frustrating that nothing gets escalated immediately, eventually everything worked out. Marie was very kind and understood my frustrations and had consistent follow ups with my order.

2 Star – Paid for medication, never received it, and repeatedly promised a resolution My experience with Embody has been extremely disappointing. My MIC + B12 medication was scheduled for delivery on October 5, 2026. UPS subsequently advised me that the shipment might be missing. I contacted Embody repeatedly over several days. Every time, I was told my issue would be escalated. On October 8, an agent explicitly promised that a replacement would be shipped immediately, without waiting for the UPS investigation. I was told I would receive a confirmation email and that my account would be updated. By October 9, neither had happened. During my next conversation, another agent referenced an entirely different tracking number and incorrectly told me my medication had already been delivered. Once corrected, the agent could offer nothing more than another escalation. When I requested a refund for the medication I had not received, Embody refused, citing its no-refund policy. I understand that shipments can go missing. What I find unacceptable is the lack of ownership, inconsistent information, repeated unfulfilled assurances, and refusal to provide a clear resolution. For a company handling prescription medications, I expected substantially better accountability and customer service. As of October 9, this remains unresolved. I gave two stars as i have used their GLP1 product it was good. Update – October 14, 2026 Following my review, Embody promptly reached out to discuss my concerns and was able to resolve the issue immediately. I genuinely appreciated their sincere approach, professionalism, and willingness to listen and take ownership of the situation. The team was engaging, responsive, and focused on finding a resolution. While my initial experience was disappointing, the way Embody ultimately handled the situation has restored my confidence in the company. Thank you to the team for taking my feedback seriously and making things right. I appreciate the positive outcome and their commitment to customer satisfaction.

I know they have a lot of negative reviews. However I've had a great experience with them. This will be my 3rd month. I'm on Trizepitide. In 2 months I've list 13lbs. My meds do sometimes arrive a little beside but I'm sure it's bc they are so busy. But as a real person I've found it easy to use them. My dosage has gone up each month but the price remains the same. As advertised!!!

Percy has been very helpful with all of my questions and is good with any follow ups that are needed. So far things are going well.

There was a delay which now im a little behind on my dosage.

I liked how kind the nurse was. She made things not complicated and that is what I need as someone who is constantly busy

I’ve had a great deal of frustration over the past two weeks. Specifically with the portal which I’ve been unable to access because it’s getting fixed. I called last week about it. I called yesterday and today about it. It’s still not working. I cannot see anything except my current appointment date and time. I’m not sure if that will change now that my appointment was today. I do have a future one scheduled, but I have not been on the portal yet. In addition today, October 6 Tuesday is the day I’m due to take my next injection. My prescription has been with the pharmacy since September 24. The last time my medication was delivered was August 28. It is now in excess of 30 days. The representative I talked to you last week, a man, was not helpful. And I think there may have been a language barrier there. The gentleman I talk to yesterday said the right things, but did nothing that helped progress getting the prescription or getting the portal fixed. When I called today, the woman I spoke with told me that she was escalating my concerns. By the end of my workday today, which was 4 PM Eastern time, I had already received an email that my prescription refill was at the start of the shipping process with FedEx and I’ve already been contacted by a representative over my concerns about potentially missing my injection date and what it meant. I also do not like that. Embody does not have its own app. I feel like Embody had the app it would be a better solution to some of these difficulties. In addition after talking with my care support person today, I feel like it would be a good idea because Embody could incorporate a tracking method for protein, fiber, exercise, food, intake, water, intake, etc. and the care support team would be able to readily see my results. In addition, it would help me instead of having to buy a separate app.

My nurse listened and answered all of my questions!