Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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The product works. That is about the only positive thing with Embody. 1 month in, shipping delays, excuses, and 2 weeks late. So we had to start a smaller dose again. Once I did get the 2nd months GLP, it exploded out of the jar through the needle. So much pressure! I called and let them know I needed a new batch. 3 weeks later I just got “approved” by the pharmacy. I am going to have to start all over again. The customer service is great, really positive, but the delays are not worth the trouble. I would seek another company who can give you better service.
Response from EmbodyOct 6, 2026
We appreciate you recognizing the positive interaction with our customer care representatives, but we are deeply sorry for the frustrating shipping delays, pressure issues with your medication, and the disruption to your treatment plan. We fully understand how disappointing it is to have to restart your progress due to these fulfillment setbacks.
Your experience does not reflect the standard of care we aim to provide. We would welcome the opportunity to look into your account history and work toward an appropriate resolution for you.
- Embody Team
MG
Mark G.
Ungodly slow took my money 11 days ago…
Ungodly slow took my money 11 days ago still haven't got my product! Called to check on it and got the royal runaround
one time I called and heard a crying baby inthe background
What country are your customer representatives from?
Response from EmbodyOct 5, 2026
Hi Mark, I am truly sorry to hear about the delay in receiving your order and the frustrating experience you had when trying to get an update on your shipment. We understand how concerning it is to wait so long after being charged, and we deeply apologize for the unprofessional customer service encounter you described. This is certainly not the standard of support we strive to provide. We would appreciate the opportunity to look into your order status and address your concerns right away. Will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns.
- Embody Team
DF
Denise Fair M.
The delivery time was longer than…
The delivery time was longer than advertised. I had been on 15 mg with previous supplier and wanted to start lowering the dosage for maintenance, however when my medication finally arrived it was for a higher dose of 17mg rather than the 12.5 that I requested. I attempted to contact them through the chat but was transferred to someone who never picked up. After waiting 15 minutes I tried calling but was told that a nurse would call me at 1 pm. No one called. I then sent an email which was answered but was told again that I needed to set an appointment to speak with a nurse. I set the appointment time but never received a call back. The next day I again emailed and they said that I missed my appointment and would have to reschedule.
Since it was my scheduled shot day I just used the medication that was sent but at a lower amount to try to offset the higher strength.
I signed up for the 3 month plan so I will see what happens when it’s time for the refill. Perhaps I can get it corrected at that time.
I also noticed that even though the medication is at a higher strength I have been hungrier than I was on the medication from the previous supplier which makes no sense to me.
Response from EmbodyOct 5, 2026
Hi Denise, thank you for sharing your feedback. We are truly sorry for the frustrating experience you have had regarding your delivery delays, dosage errors, and missed appointments. This is certainly not the level of care we aim to provide to our patients. We take your experience very seriously and would appreciate the opportunity to look into your account details and address your concerns properly.
- Embody Team
AW
A Watkins M.
You can possibly gain weight back…
You can possibly gain weight back because you wait so long to get your meds, I’ve been waiting 10 business days, 13 days total which they told me 5-7, they only allow you to orders 4 business days in advance..do the math ..won’t order from them next month
Response from EmbodyOct 5, 2026
We understand how frustrating it is to wait well beyond the expected delivery timeframe, especially when you’re trying to stay consistent with your medication schedule. We’re sorry that the delay has caused you stress and disappointment. This is certainly not the level of care we aim to provide to our patients.
We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns.
- Embody Team
VC
Vikram C.
I was already hesitant after seeing the…
I was already hesitant after seeing the Trustpilot reviews but I still decided to give them a chance for my mom in Miami unfortunately the experience matched my concerns I never received the order and tracking updates were unclear after waiting for so long I decided to give another company a chance and they delivered the order although I eventually received a refund from this company I had to follow up repeatedly and fight to get my money back they wasted a lot of my time and overall the experience was frustrating and disappointing
Response from EmbodyOct 5, 2026
Hi Vikram, thank you for sharing your feedback and please accept our sincerest apologies for the frustrating experience you had, from the delivery delays and unclear tracking to the repeated follow-ups required to receive your refund for your mom's order. Wasting your time and leaving you feeling disappointed is certainly not the level of service we aim to provide. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we are committed to addressing your concerns.
- Embody Team
ML
MLH
2 months into my weight loss journey…
2 months into my weight loss journey and everything was going great. Now my RX has been at the pharmacy since September 26th. I have inquired a few times and always get "a delay at the pharmacy". Today I will miss my injection which was the 3rd step up and I am not exactly sure when/if I will get my RX. I am starting to see recent reviews regarding the same issue. So now I have to wonder if this is a one time issue or a systemic problem. My success and overall health are too important to me to have this happen. Maybe time to move on?
I just received the below email from Trustpilot. I assume it is legit. Regardless, still no medicine as of today 10/5 and still don't know if I'll get it. Hopefully, that is enough details.
You’ve written a review for Embody, and they’ve asked for more details to better understand your experience. If you provide some extra information within 3 days, it’ll help them recognize your experience and respond. If we don’t hear from you, the company may not be able to recognize your review as genuine.
I keep getting the same "canned" or maybe "AI" messages about my medicine supposedly coming some day. But nobody can give me even a guess. I find it odd Embody cannot contact the pharmacy and at least get a projected date. After all, they are the ones sending it in.
10/6/2026 Well.....another day without my medication. A support member told me yesterday they were making my order a priority. Not sure how they can leapfrog me over others that have placed their order before mine. Which is why I do not believe anything they tell me. It's getting close to time to cancel my membership and contact my bank to reverse the charges for a product I have not received. Just plain pitiful.
10/7/2026 Yet another day without my medication. A support member told me again today they were "escalating" my order. Seems strange since they supposedly did that yesterday. Not sure how many levels of priority they have. I'm figuring once it hits CEO level maybe I'll get it then. Most likely not.
*UPDATE* 10/14.
I finally received my medication on October 8 and have been in contact with an Embody representative who is now serving as my account manager, which is a positive development. I was also able to schedule a timely appointment with my doctor to discuss how to proceed following the missed dose. I am now back on track and feel much less stressed about my medication.
As long as my medication arrives on time, is provided as prescribed, and remains consistent with the expected cost, I have no complaints about Embody. Based on the pricing and level of service I have experienced so far, it is difficult to find a better overall value.
That said, the jury is still out on whether my next shipment will arrive on schedule and whether the pharmacy bottlenecks have been resolved. If those issues have been addressed and future shipments arrive as expected, all is good!
Stay tuned for a future update...
Response from EmbodyOct 5, 2026
We are so sorry to hear about the delay with your prescription and the frustration this has caused, especially when you have been making such great progress on your health journey. We hear your concerns regarding the pharmacy delays and take this feedback very seriously. We want to ensure your experience is properly looked into so we can help bring clarity to your order status as quickly as possible. We will be reaching out to you to gather more details. Your experience matters to us and we're committed on addressing your concerns.
- Embody Team
DE
Daryl E.
I joined Embody to take their GPL-1 and…
I joined Embody to take their GPL-1 and lose weight last month!!!! This company can’t even get my next dosage out on time!!!!! How the heck am I supposed to STICK TO A REGIMENT so I can lose weight if their PHARMACY holds my prescription for two weeks now and I can’t get the damn medication on time?!?! All I hear is it’s BACKED UP!!!!! Who cares about their friggin excuses…this company friggin sucks!!!! I started with Ro and I stopped because this was cheaper….well look what I get for saving money…an irresponsible company who just takes your money but can’t ship your product out!!!!!
Response from EmbodyOct 5, 2026
Hi Daryl, we're truly sorry for the frustration this delay has caused, especially when timely medication is important to maintaining your treatment plan. We understand how disappointing it is to be left waiting and without clear answers after expecting your next shipment.
We recognize that pharmacy delays don't lessen the impact on you and sincerely apologize that we haven't provided the reliable services and communication you expected. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. You experience matters to us and we're committed to addressing your concerns.
- Embody Team
NK
Neha K.
Discrepancies in T&C
After reviewing the available information, I believe consumers should pay particular attention to pricing, billing frequency, cancellation conditions, and support availability before making a purchase decision.
Response from EmbodyOct 5, 2026
Hi Neha, thank you for sharing this feedback. We understand how important it is for customers to have clear information about pricing, billing, cancellation terms and available support before making a purchase. We're so sorry if any part of our terms or processes caused confusion. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns.
- Embody Team