EmbodyReviews of joinem.co

TERRIBLE experience with this company. First order was missing from the package. Went back and forth for a whole month about a replacement or refund. Got to 2nd month and they processed it. They told me that was my missing replacement it wasn’t. They did hold payment for the 3rd month. Not that it matters. It’s been 2 weeks since sent and they still haven’t shipped it to me. I was trying to give them the benefit of the doubt but no. They’re terrible. Customer service is also terrible. Working with anyone in their organization is awful. I’d give 0 stars if I could.

I have been on Zepbound for years and I have found it to work amazing, not only for weight loss but multiple medical issues. Unfortunately for me, my employer had changed our insurance and they are no longer covering the medication not being able to pay over $1000 a month. I’ve been researching find a compound that would work similarly or the same when it came across Embody. I was very excited. I mean, one price no matter how high of a dose you have I kind of wondered if it was too good to be true but I went ahead and I signed up for one month just to see how it would work, boy what a nightmare. I signed up September 14 and I was told by the representative that I would have my script within 3 to 4 days well 3 to 4 days past I kept getting these alert saying they were delayed delayed so I called the company and then they changed it to. Oh yeah it takes 7 to 10 business days. I called again and they assured me that I would receive my medication on the 25th. when that day passed, I called one more time and they said the 28th while I finally got my medication on the 29th. I was very happy stored in the fridge and was planning on going through everything when I got home from work. Well I just so happen to be going through my email and saw an email from embody. The email says oops we sent you the wrong medication. Please throw it away, we ordered you the proper one it’s in “processing” mind you this email says they sent me a number 5 and I was supposed to receive a number 6. What I actually got was a number 3 on the bottle. Needless to say, I am not happy and quite frankly I don’t trust this company. I did send them an email back saying I wanted to complete refund. Don’t want the medicine but I haven’t heard back so I will update once I do. Word to the wise companies like this pray on desperate people make sure you know what you’re getting. And make sure you trust the source, even if you have to pay a little more. Update- 10/6/2026 Well, never heard from embody. I’ve even gone so far as to call them several times been promised to call back from a supervisor on 10/2/2026 never received it in fact today when I called. (10/6/26) The representative said there was never a request put in for supervisor to call me even though I had a ticket number. I’m sure it’s a fake number so that being said I filed a complaint today with the FTC.(federal trade commission) siding fraud. Since obviously this company has not just done this to me, but I’ve read several reviews of them doing it to others. The whole response from the company is a bunch of garbage seeing as though they never reached out and I never received new medicine or have I received my money back at this point I’ll let the Federal Trade Commission handle it. I have followed their advice and disputed the charge on my credit card and I’m waiting for those funds to come back to me. What a sad commentary that in these times when money is tight people come to companies like this because they say they’re going to help, but in fact, all they do is take advantage. I hope the FTC shuts them down and saves room for real companies.

HORRIBLE CUSTOMER SERVICE!!!!! STAYED ON PHONE 57 MINUTES -HAD TO SPEEAK WITH 4 DIFFERNT PEOPLE, THAT I AM BELOW MY GOAL WEIGHT, I HAVE ONLY BEEN SHIPPED 2 OUT OF THE 3 VIALS I PAID FOR, NEXT ONE DOESNT SHIP TO NOV. AND THEY WONT CREDIT MY CREDIT CARD THE VIAL I DONT NEED OR WANT TO USE ! AND THEY SAID THEY WOULD HAVE SUPERVISOR CALL ME IN 72 HOURS!!! I WONT BE HOLDING MY BREATH!!!!!

Do NOT use this company!!! They do NOT provide customer service. They WILL scam you out of money for GLP1 medications and WILL not ship it out or refund your money. They send only automated responses and make no attempts to correct their terrible scam of supposed services.

Update to their reply: if they really found it that "disheartening"...they'd get someone to refund my money for this milky vial of unusable liquid. If I could give a 0 star rating, I would. Find a different company. Scammers! Took 2 weeks to get. It arrived hot. Was told to fridge it. I did. Went to take it later that night and realized it was cloudy. Reached out to customer service and was told to wait for someone to reach out to me. Even got an email saying it was sent over to the clinical team who would reach out in 24-48 hrs. 3 days later I reached out. Was told a nurse would call me and then got a follow up email saying I'd hear back in 24-72 hrs. 2 more weeks with various emails and calls. Took for me to leave a Facebook comment to have a rep post in the chat about the pt chat in the portal. Finally got someone on chat and they told me I was outside the 24 hr window to report my cloudy meds and get a replacement. I have emails telling me to wait for someone to reach out to me from the clinical team. My very last email I sent had said I needed a resolution or I'd have to cancel because I'm not getting anywhere. I received an email back saying I was cancelled. Their choice, not mine. I got on chat again and explained what happened and requested a refund. Submitted my pic of cloudy meds (after the rep told me where to submit it to) and was told they'd process the refund AND send me a replacement vial..which was a nice gesture. Fast forward a week, I got on chat to check in on the progress and was told since I canceled I don't get a refund and no vial showed up. I've been off my meds now 5 weeks thanks to Embody. Do. Not. Waste. Your. Money. Or. Time. Spend a little extra and go to a reputable company. These other reviews on here cannot be real.

If I could leave a negative score I would. My only option is 1 star. This has been an absolute nightmare. The approval process was simple but it stops there. I was approved on the 20th of september and my credit card was billed that day. The following day I received an email saying that my prescription was approved and being filled. On the 25th I received a duplicate email stating the same thing. When I called the customer service rep I was told the original pharmacy could not fulfil the order and it was sent to another pharmacy and my order would be delayed. Instead of the original shipment time of 3-5 days it was extended to 7-10 buisiness days. I received an email from the new issuing pharmacy on the 25th as well saying the product was on its way and had been shipped. Today I checked the tracking number and it had not left the facility. I called customer service again and was informed it could be an additional 7-10 buisiness days before it would ship. IN short, the customer service is horrible. They read from a script and just spout the company lie, we are sorry blah blah blah. I was supposed to receive a follow up call days ago from a pharmacy tech and that didn't happen either. Today I had to dispute the charge with my bank for not receiving my purchase in a timely manner. Run as far and as fast as you can from this company. How they can sell a product they don't have in stock and don't produce is beyond me. It should be criminal.

I gained weight on this product. I believe it is a scam

I ordered 09/01 and as of today 09/29 still no meds. And they don’t do refunds, go figure