EmbodyReviews of joinem.co

Embody charged my card immediately and then began the daily "We're sorry for the delay" texts. This went on for weeks. I initiated a fraud investigation through my credit card and continued to try to get a refund. I would chat with an online rep who would assure me I've been put in an "urgent response" queue. Nobody ever reached out. I was told that my prescription was at three different pharmacies over the course of one day. I contacted all three pharmacies and they did not have the prescription. One of the pharmacies told me that this is very common and they recommended I file a police report. I contacted Embody with this information and asked questions specific to the report. The rep disconnected the chat twice in a row, but within 45 mins, I received a Fedex tracking number stating my package was on the way (from a pharmacy that was NOT included in the list of possible pharmacies where they told me my prescription most definitely was). AVOID. This place is a total scam. I have used multiple GLP-1 companies and have not had any trouble. The pricing here got me excited, but at my age I should know that we do indeed get what we pay for.

My husband and I both started with Embody in July 2026, and after four months of repeated problems, escalations, promises, and supposed “fixes,” we are DONE and moving to another GLP-1 provider. The biggest problem with Embody is their absolutely abysmal customer service. Every interaction feels like you are being force-fed the same scripted responses while no one actually takes ownership of the problem or fixes anything. You can explain exactly what is wrong, be told it has been “escalated,” receive assurances that someone is handling it—and then nothing happens. We have submitted refill requests only to have them seemingly disappear into a void. We have dealt with delays because their medical providers failed to reach out when they were supposed to. We have even had providers fail to attend THEIR OWN scheduled appointments, leaving us waiting and delaying the processing and shipment of medication even further. My most recent experience was the final straw: it took 22 DAYS from the date I submitted my refill request for my medication to actually arrive. This is medication people are taking on a schedule. A company operating in healthcare should understand that reliable communication, timely prescription processing, and competent follow-through are not optional luxuries. What makes the experience especially frustrating is that customer service repeatedly gives the impression that something is being done. You hear the right words—“escalated,” “resolved,” “we understand,” “we're looking into it”—but after FOUR MONTHS of dealing with problems across BOTH my account and my husband's account, the pattern has been remarkably consistent: lots of scripted reassurance and very little meaningful action. We gave Embody chance after chance to correct these issues. This wasn't one bad shipment or one unfortunate customer-service interaction. We've spent four months trying to make this work. At some point, you stop accepting apologies and promises and start looking at the company's actual performance. We are now taking our business to another GLP-1 provider. If you are considering Embody because their pricing looks attractive, please understand that a low monthly price isn't much of a bargain when you're constantly chasing your refill, waiting for someone to fix your account, dealing with missed provider appointments, and wondering when your medication is actually going to show up. Based on our experience, I absolutely cannot recommend Embody. STAY AWAY.

Was charged twice & never received any medication. Cancelled & was told no refund would be given. Scam artists. I would not recommend this company. There are several companies that are cheaper. Filing complaint with BBB.

Constant issues with medications sitting in limbo and help is a pat on the back with little else. If it takes three to four weeks for prescriptions to come in maybe you should just constantly reorder them. It is unacceptable for someone to start stop ANY medication. Loser company that should really throw in the towel.

My first month of medication was 11 days late, And it got to me so warm that it was completely ineffective. I actually gained 4 lbs the first month. My second month of medication is now 15 days late. They wanted to charge my card again in two days, so I would have paid for 3 months and only received one prescription. Do not use this company for your GLP1. What a nightmare! If they can't get shipments out on time or get the medication to you cold (which is the only way it works), they shouldn't be in business. Don't waste your money or time.

I ordered my product on Sept 1, 2026, never received it, never received the phone call for my appointment to speak with the "professional" on Sept.,19. I called them cancelled and requested my refund. Have not received my refund and I was told they are not refunding. So I filed a complaint with the BBB. I do not recommend this company at all. Terrible customer Service

Semaglutide was shipped on Aug 15. Fedex lost the package. I have been in contact with the company 6 times to have the medication reshipped. It is now Sept 30. Still nothing on the reshipment. I was automatically charged for another shipment on Sept 5. I haven't recieved either shipment and they refuse to refund my money.

Shipping delays, Has been 10 days since it was sent into the pharmacy. Now I have a missed dose. I did not loose 1 pound my first month. I question the mixture and don’t feel it was nothing more than water. Just canceled.