EmbodyReviews of joinem.co

Response from EmbodyJun 30, 2026

The good news is we've made improvements to our response times, and our Care Team is now able to assist patients much more quickly. We're also sorry if the promotional pricing wasn't clear during sign-up. The discounted rate is introductory, and we understand how surprising it can be if that detail is missed. If you haven't already, please send a message to our Care Team through your patient portal. They'll be happy to review your account, answer any questions, and help turn your experience around.

Response from EmbodyJun 30, 2026

That's completely fair! It's a bit like planting a seed on Friday and checking for a tree by Monday. It can take a little time before you start noticing results. We're excited to be part of your journey, and if you have any questions along the way, our Care Team is always happy to help through your patient portal. We can't wait to hear how things are going in a few weeks!

Response from EmbodyJun 19, 2026

Thank you for your feedback. We're glad to hear that our support team has been helpful throughout the process, but we're sorry that your approval has taken longer than expected. We understand how frustrating it can be to wait, especially when you've already provided additional information to help move things forward. While certain intake responses may require further review by a provider, we recognize that two weeks is a long time to be waiting for answers. Please send us a message through the patient portal, and we'd be happy to take a closer look at your account and provide an update. We appreciate your patience and the opportunity to get this resolved for you.

Response from EmbodyJun 19, 2026

We're sorry to hear about your experience and completely understand why you'd be upset. We take medication quality and patient safety very seriously. Shipping delays and concerns about the condition of a medication upon arrival can be frustrating, especially when you're relying on timely treatment. We'd like the opportunity to review your order and the details surrounding the shipment. Please send us a message through the patient portal, and our team will investigate the situation and work with you toward an appropriate resolution. If there are concerns about the condition of your medication, we'll make sure they're reviewed promptly. Thank you for bringing this to our attention.

Response from EmbodyJun 18, 2026

Thank you for sharing your feedback. We're sorry to hear about the frustration surrounding your pricing experience. At Embody, transparency is extremely important to us, and we never want patients to feel surprised by a charge. We'd appreciate the opportunity to review your account and the information you received regarding pricing, dosage changes, and billing so we can better understand what happened. Please reach out to our support team directly, and we'll investigate this promptly. If there has been any misunderstanding or issue with your account, we'll work with you to get it resolved and ensure you're taken care of. We value your trust and would welcome the chance to make this right.

Response from EmbodyMay 19, 2026

Hi Brenda, I'm glad you had a great experience with the medication but I'm sorry to hear that the pricing didn't work out for you. I'll look into why the member service team didn't get back to you asap as we do have a intro program and a flat program as well as bundles that stay the same price forever!

Response from EmbodyMay 5, 2026

Hi Lynette, we have a few different programs and I'm so sorry to hear that you were unhappy with the pricing model. I'm so happy to hear that you're now on an insurance plan for only $25 per month. In regards to your dosage that's completely based on what you submitted in your intake or video visit with the provider. It's totally up to you! Thanks again for giving us the opportunity to be with you in this journey!

Response from EmbodyMay 5, 2026

Hi Sheila, thanks for giving us a try. We have a new program that came out that offers flat pricing forever that I would highly recommend you check out. Really appreciate you giving us the opportunity and wish you the best in your journey!