Holli J.
No med sent for 2nd month with Embody
I've been trying to get answers since Aug 4th it is now the 11th on refill request and dose increase which that email was July 30th so I thought it was handled. Portal is lacking more options for customer service or requesting video appts imo. After talking with someone twice in Mon, system was down, then called Tues same system down finally talked to someone again Wed and they scheduled a video appt to request higher dose and why my shipment hadn't been sent. My first shipment sent 7/8 and received 7/10/26 so I assumed second month would be the same. Intake form filled out on 7/31 and again system flagged I needed to fill out intake again on Aug 2 which I did and nothing no communication after that which also led me to belive all was good. . . . Not the case. It looks like she was able to add the prescription today, we will see if it gets shipped out. I will have missed two doses now 8/7 & 8/14 due to an error making me look like a new patient with no record of 1st video appt or 1st shipment. I will add i paid for 6 months in advance.