EmbodyReviews of joinem.co

Please don't waste your time and money. The customer service is awful and the gimmicky subscription that allows for you to increase the dose at no additional charge is almost impossible to take advantage of as they make you jump through so many hoops. I made 5 appointments in one day to speak to someone about increasing my dose and my phone never rang. I switched my contact number to my office land line and still did not receive a call. Nevertheless, I would receive a voicemail stating that I missed my appointment even though neither my cell nor land line ever rang. I'm also fairly certain the strength of their Tirzepitide is diluted. I switched to Embody for the price, however, my results have completely reversed. I'll be starting over with the original company I had great success with. Shady company...It's just not worth it.

Just stay away. Finally gave up after multiple delays but the one thing they did quickly was take my money. They refused a refund even though they admit the order was delayed. They even refused to revert back to one month instead of 3 months. I was forced to dispute the purchase with my credit card. Even though the order had not been shipped and they admitted delays they refused to cancel and refund.

I was really happy with Embody at first. My first order arrived with no problems, and I honestly thought I had finally found a straightforward, affordable company I could rely on. Unfortunately, the second order completely changed my opinion. I was charged again for my second month, and my account showed the medication as shipped. But when I checked the tracking, all that had actually happened was a shipping label had been created. The medication was never given to the carrier. When I called, customer service was extremely difficult to communicate with and initially just kept telling me the medication was on its way. After pushing for an actual explanation, I was basically told that I am charged automatically every 28 days regardless of whether my medication is in stock or ready to ship. Apparently, somewhere in the paperwork I agreed to this, although I absolutely did not understand that this was how their program worked when I signed up. So from what they explained to me, I can continue being charged every 28 days even when they don't have my medication available, and the missed shipments don't automatically mean I stop getting charged or that everything gets caught up the following month. That is NOT what I thought I was signing up for. The advertising certainly gave me the impression that I was paying a monthly price for a monthly supply of medication. Even more concerning, after this happened, they attempted to charge my card TWO MORE TIMES. Thankfully, I had used a virtual card and was able to prevent additional charges. I genuinely wanted this company to work. After receiving my first order, I was excited and thought I had found exactly what I was looking for. Instead, I'm now wasting my time dealing with billing, missing medication, tracking numbers that only show a label being created, and trying to stop additional charges. Based on my experience, I absolutely would NOT recommend Embody. If you do use them, read every single word of the billing and subscription terms!

UPDATE: Well surprise surprise. After I submitted this review and submitted an attorney general report 2 days ago, they miraculously delivered my medication today. Before I get into further details, if you are experiencing the same I suggest you immediately call them the day it's late and submit an Attorney General report (tell them), and write a review. I have spent hours on the phone with them prior to me communicating this to them. The shortest call has never been less than 20 minutes. Read all the other reviews, this company also is affiliated with another company that they have started because of all of the bad reviews. Do your research. Again, buyer beware! Now I am double pissed off, because who I ordered from on Thursday to replace this, because I thought I would never get it, came today. Now I have two months worth of medication at the same strength. $260 I had to spend to try to get back on track and now I have too much medication on my hands. The Attorney General will take care of it. 😑 INITIAL POST: I am now at October 1, with everything starting to process with newest prescriptionon September 14 with the pharmacy receiving it on September 18. They have not adhered to their SLA when I signed a contract with the company. They can never give me accurate information. Each time I call I'm being told it will ship the next day. The most honest conversation I had was today. My medication is currently at Link compound pharmacy, and they have no SLAs or expectations set with that pharmacy. All embody does is contact the pharmacy and ask for an update. I have put in three tickets but they only have a record of two. September 26 was 54177232, today is 52066509. I asked what to expect next and what is the furthest it could be delivered and the customer service agent said they do not have any contractual agreements to provide that to us. I asked her if I could receive it two years from now. She responded, there is no way for us to know. I would definitely not recommend this company. This would've been my third month starting on trizeptide shots, I will be a month in the whole, the day after tomorrow. I am having challenges with my health since I am not keeping up with the scheduled dosage and I did not wein off of it. My doctor said this is normal to have side effects when this is the issue. I will be submitting an attorney general report today. I do not recommend this company at all. Great for the first two months and then a complete loss of either new processes implemented or customer service awareness at that point. Buyer beware!!!!

This company is an absolute scam. They charged me for my subscription and I haven’t received my medication in 28 days. I reached out for a refund and they are unwilling to give it because the prescription is “at the pharmacy” even though it has been there and not filled for 28 days. DO NOT GIVE YOUR MONEY TO EMBODY!!

This was hands down the WORST experience I’ve ever had with a company. Do yourself a favor and do not order from them. I placed my first, and definitely my last, order three weeks ago and still have not received it. I’ve called and chatted with customer service multiple times, and each time I was told the issue would be corrected. After repeatedly following up, my order was finally pushed to the pharmacy, and now I’m being told it’s still “processing.” Three weeks later, no delivery, multiple excuses, and countless hours wasted trying to get something I already paid for. The delay has now thrown off my entire rotation. Based on my experience, I absolutely would not recommend this company. Save yourself the frustration, look away and RUN!

These guys are really crooked. I was charged three weeks ago and still have not received meds for month 2. They have not shipped and I’m two weeks past my scheduled dose. On top of that, after further review of my credit card statements, I noticed that they have charged my card 4 different times (over two months). Still no meds. Customer service is useless and told me to handle complaints with credit card company. Update: Customer service now tells me a 7–14 business day wait is "normal." If that's the usual turnaround, why did they wait nine days after charging me to even send the order to the pharmacy? I've contacted them about a dozen times, and the answer changes almost every day. This isn't only an inconvenience. My prescribing instructions say not to resume the same dose after a gap of more than two weeks without a medical consult. If a company that handles time-sensitive prescriptions treats a 7–14 day delay as its normal practice, patients are put at risk, and people should know that before they sign up.

I don’t know if I should laugh or cry…. This is my second view on TP for Embody. After my first review I received VM from someone in CS wanting to help based off of my review. After numerous unanswered calls, and vm to the number I was told to call I received a text asking to set up a time to speak. A time was set up was a two hour window - NO ON CALLED! Only use this company if you have outside support and can be your own patient advocate. NO RELIABLE CS or support. Product is working but eventually I’ll need to go to another company for the support.