EmbodyReviews of joinem.co

Response from EmbodyOct 2, 2026

Hi Grace, we are deeply sorry for the frustrating experience you had while waiting for your transfer medication and trying to get updates on your order over the past ten days. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to review your account, look into what happened with your shipment, and address your concerns thoroughly. Your experience matters to us, and we are committed to making things right. - Embody Team

Response from EmbodyOct 2, 2026

Hi Heather, thank you for taking the time to share your feedback with us. We regret that your order has not arrived as anticipated and that the delivery updates have been insufficient. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. - Embody Team

Response from EmbodyOct 2, 2026

Hi Debbie, we are deeply sorry to hear about your experience with the delivery of your temperature-sensitive medication and the frustration surrounding your second prescription. Having a package left exposed to extreme heat and feeling unable to manage or track your delivery schedule is completely unacceptable and falls far short of the care we strive to provide. We understand how concerning this situation is for your safety and peace of mind, and we would appreciate the opportunity to look into this right away and help make things right for you. - Embody team

Response from EmbodyOct 2, 2026

Hi Dianne, thank you for your feedback and please accept our sincerest apologies for the frustrating experience you had with the delay shipment of your medication. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team

Response from EmbodyOct 2, 2026

We are truly sorry to hear about your incredibly frustrating experience. It is completely understandable that you are distressed about the prolonged delays in receiving your medication, being multiple doses behind, and facing unfulfilled promises regarding callbacks from management and refund requests. We recognize how deeply upsetting it is when these disruptions impact your routine, progress, and overall peace of mind. This is certainly not the level of care we aim to provide to our patients. We would appreciate the opportunity to review your account and communication history so we can better understand what happened and address your concerns. - Embody Team

Response from EmbodyOct 2, 2026

Hi LeeAnna, we are truly sorry to hear about the extensive delay in receiving your medication and the immense frustration this situation has caused. Waiting nearly a month without your order is unacceptable, and we completely understand why you felt compelled to take action with your card provider. We would appreciate the opportunity to review your account details, investigate what went wrong with your shipment, and help resolve this for you. - Embody Team

Response from EmbodyOct 2, 2026

Hi Ryan, we are truly sorry to hear about your frustrating experience with delayed shipments, billing, and your interactions with customer service. We understand how disruptive it is to have your treatment progress interrupted and to feel misled when seeking updates. This is certainly not the standard of care or service we aim to provide. We would appreciate the opportunity to review your account details and address these recurring concerns directly. - Embody Team

Response from EmbodyOct 2, 2026

Hi Colleen, thank you for sharing your feedback. We are so sorry to hear that you received a medication at a dosage that didn't match what you expected based on the prescription information you provided. We understand why this would be concerning, particularly when you had already been taking a 10 mg. dose. We'd like the opportunity to review your account, prescription documentation and the medication that was issued to better understand what happened. Please reach out to us directly with your order details so our team can investigate and address your concerns. We appreciate you bringing this to our attention and are sorry for the frustration and confusion this experience caused. - Embody Team