EmbodyReviews of joinem.co

I received a promotional offer for an add-on prescription, so I figured I would try it, maybe it would help since the medication itself hasn't really done anything to curb my appetite in comparison to the last company I was with. I waited and waited three weeks and never received my medication. So I called them and was told that it was being escalated and that it was because I had not met with a provider. I have never spoken to a provider to this day not even for my initial dose, did I talk to a provider. But while I was on the phone I received an email saying that my after visit summary was finished and ready for viewing and that my medication would be shipped. Again I found it funny because I was still on the phone with customer service so I obviously had not had time to meet with a provider. Today, I received my medication, and it was a starter dose of the tirzepatide, not the add-on medication that I ordered, a month ago now! So I again called customer service and he was just so anxious to get me off the phone, he basically read verbatim, what I already read on my portal and told me that he would escalate it, to which I replied the previous guy had done that and at this point I had zero confidence that he was going to do anything to resolve my issue. He still just was insisting on letting me go so eventually I hung up on him and decided I would chat with a representative. The third representative told me that it has already been escalated, so there's nothing that they can do. But since I canceled my subscription, because I was due to be charged again for it here in three days and have not received the first one to even know if I want to stick with it, they probably would not be able to order me another one or refund me the money!! Shocker!! Now, I'm somebody who reads reviews before I make a decision but I also do not make my decisions solely based on reviews, but this is one time that I have to say that the negative reviews were 100% accurate on their failure to fulfill orders in a timely manner, the medications not being as effective, customer service not being consistent, over charging/taking people's money. This place is a scam. Within the next six months, they'll be operating under a different name pulling the same b******* on people. I'm gonna have to go through my bank to get my money back because there is no use contacting them to resolve anything. Even when they screw up, they obviously do not try to make it right, because I had 2 of the reps tell me I can't get my money back BEFORE I ever mentioned getting my money back!!!

I need a call back from someone in this company who knows what the heck they are talking about. My prescription has been at the pharmacy for going over 3 weeks, one for 6.375mg and one for 8.5mg. I got approved by RN (who I had to jump through hoops to just get a call from finally) and they approved 8.5mg. Now, apparently I have two subscriptions just sitting in limbo, they’ve charged me $149 and I have called everyday for the last week to figure out what’s going on and I keep getting a stupid run around. I do not understand how this business operates like this. I am so disappointment because I finally felt like I found a sound and reasonable GLP 1 company and I have been let down, yet again. Someone from management who can actually help me would be the only way for me to salvage wanting to stay with this company.

Please think twice before working with Embody. They took payment for my second order on September 11th and have yet to ship. The payment was on auto draft as well. There isn’t an update on the website either as to when it will ship. All they have said is they’re busy. I asked for a refund and was told no because I didn’t provide a valid reason. I have now been 3 weeks without the medication. So if you want consistency in getting your medication timely please look elsewhere. If you’re looking for customer support, good luck.

This is an update to my first review 3 days ago....My experience with Embody just keeps getting worse! I finally received a prescription today but it is for the wrong dosage 38 units 6.375mg the exact same as my first 4 weeks! Customer Service (Mahlid?) was very difficult to understand. She advised that I needed to schedule an appointment with a provider to get approval for the second 4 week dosage that I was already approved for in my initial approval 50 units 8.5mg! If I could get a refund and cancel all further business I would, but they have a no refund policy. So....BUYER BEWARE!!!

They sent me the wrong dose 3 months ago. I have been emailing and calling for 3 months to have it fixed, or get a refund. It still isn’t fixed. The worst customer service I’ve ever experienced in my life!

For health related issues I used ..This company is terrible. Don't used this company they will take your money weeks before you due date charges .. supposed to be on my second month and have been waiting for 15 days my new dose should it be Sunday oct 4 but was charged since September 21.you call n call, txt and costumer service is horrible you will get no answer the run around of why or when you will get your medication, they take your money then the excuses of why you haven't received you medication is the sames and they don't resolve the problem.. they read out of a script and you will get no real answers, please stay away from this company. They will steal your money and not help you resolve the problem. They don't care about your health they only care about taking your money. Is very frustrating dealing with them. I've working with a family member that work at news chanel to put this company on blast. This company should be ashamed of themselves.The 5/7 shipping only works for the first month, after your first month isall excuses getting you second dose take longggggg I've wait already 15 days meaning I'm already late for my new dose but yet my 3month will be in 15 days make it make scene because it don't .then they tell you is 5to 7 to 10 days shipping but I'm here on my 15 day waiting..Theres alot messages running all over about there lack of been professional and giving you answers.They should be more aware when it comes to people health..DONT USED THIS COMPANY IS ALL LIES THEY HIPE YOU UP WITH THE CONSTANT TEXTS BUT THEY DONT DELIVER IN PROFESSIONAL SUPPORT AND SHIPPING IS A SCAM . To the reply, I contacted your email as well and you gave me the same excuse as costumer support in my portal without resolving the problem15 days later so your are as partof the problem in your company it's been 15 days and now you want to help me resolve it but you never did when I contacted your company over 25 times.. Do better

October 2nd, 2026: This is my 3rd month with embody and it's gone down hill. 1st month my medication shipped fast. 2nd one was ok. This 3rd one is just terrible. I am missing my dose as we speak. Customer service just gives the same response every single time. My wife has missed her dose by over a week now. Today is her 2nd missed dose. What is going on with this company. We pay every month for a service and we just keep getting the run around. What's with the message on the website saying call us if you're about to miss your dose? They don't do anything about it. They just say someone will contact you within 24 hours... And they won't. I got the VIP for faster service and that was a lie. Waste of money and time. I read the complaint about the pharmacy having the medicine ready but embody putting the hold on it and it's true. It's like embody is doing this on purpose. I even asked to pay early so that this didn't happen and I was told to wait and not to worry I'll get my medication before my next scheduled dose... What a joke. Update: 10/5/2026 I was told by the pharmacy that it was ready to be shipped. Just like another person on here stated. I also talked to a rep on Saturday and they told me it was ready as well and that they were waiting on a carrier to pick it up. I got an email today saying it was delayed at the pharmacy. When I reached out via the chat a rep told me they haven't even compounded the medicine yet. So what's the real answer? I was also told that since I have the VIP+ this shouldn't have happened since I would take priority over none VIP+ members. It seems like VIP+ means nothing. Please reach out to me or send a way to communicate with someone who can help me and not give me more lies or just some scripted response that goes nowhere. I am still waiting for a dedicated account manager to reach out to me.

Based on my research into this company, I found information indicating that certain products or materials may be sourced from China. As a research analyst, my responsibility is to examine available information carefully and share my findings transparently. I research companies across the healthcare sector and provide my perspective based on the evidence and sources available to me. Based on my findings, I would encourage consumers to review the sourcing information carefully and conduct their own due diligence before making a purchase decision.