EmbodyReviews of joinem.co

Response from EmbodyOct 5, 2026

Hi Shanice, we are truly sorry to hear about your extremely frustrating experience with delayed medication shipments and the poor support you received when trying to get help. We understand how concerning it is to miss a scheduled dose and to feel unheard when raising these issues. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we are committed to addressing your concerns. - Embody Team

Response from EmbodyOct 5, 2026

Hi Lynn, thank you for sharing your feedback and please accept our sincerest apologies for the frustrating experience with the billing and order-authorization. We understand how upsetting it would be to request cancellation, expect a response before billing and then see your card charged and an order processed unexpectedly. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. - Embody Team

Response from EmbodyOct 5, 2026

Hi Robin, we are so sorry for the frustration caused by the delay and the lack of clear updates. We understand how concerning it is to be charged and have your prescription approved, yet still be waiting two weeks later without receiving your medication or seeing accurate information in your portal. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. - Embody Team

Response from EmbodyOct 5, 2026

Hi James, we thank you for taking the time to share your feedback. We appreciate your focus on product origins and manufacturing background. Transparency is important to us, and we are reviewing our supply chain communications to ensure clear information is available to everyone. - Embody Team

Response from EmbodyOct 5, 2026

Hi James, we’re sorry for the frustration caused by the unexpected dosage change and the significant delays in processing your orders. We understand how concerning it is to have your treatment adjusted without feeling that you were properly informed or consulted. We sincerely apologize for the delays and lack of clear communication throughout the process. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodyOct 5, 2026

Hi Erin, thank you for sharing your feedback and please accept our sincerest apologies for the frustrating experience with your orders, dosage issues, and the repeated delays at the pharmacy. This is certainly not the level of service we aim to provide to our patients. We would appreciate the opportunity to review your account history to thoroughly investigate these issues and better address your concerns. - Embody team

Response from EmbodyOct 5, 2026

Hi Krystal, we're sorry to hear how disappointing this experience was. We understand how frustrating it must have been to reach out for help, receive little follow-up, and feel that your concerns were not properly addressed. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody team

Response from EmbodyOct 5, 2026

Hi Jc, thank you for sharing your feedback. We are deeply sorry for the extremely frustrating experience you have had with your order delays and the lack of communication from our team. We understand how disappointing it is to be promised a follow-up from management that never happened, as well as experiencing dropped chats and unhelpful calls when trying to get answers. Having your time wasted when trying to manage your care is completely unacceptable, and this is certainly not the standard of service we aim to provide. We would truly appreciate the opportunity to look into your escalated tickets, review your account details, and address your concerns to help make things right. - Embody Team