Gem G.
Ridiculous UPDATED RESOLVED
Ridiculous! I paid for my order - they claimed it was approved and sent, never received anything, Asked for assistance via CHAT, 3 phone calls, and email - i was finally told my order was cancelled! Because the wrong medicine order was placed - than i was told they can't place a new order unless a book an appt with a care specialists - than i can't book an appt with a care specialists because every available date and time i pick says NO LONGER AVAILABLE. UPDATE: Situation has been resolved and my precription was overnighted to me today. Still frustrating that it took three weeks and multiple complaints but... they did resolve it.
Response from EmbodyOct 15, 2026
Hi Gem, we are deeply sorry for the extremely frustrating experience you had while trying to resolve your order. It is completely unacceptable that your purchase was cancelled after you were told it was approved, especially after you made multiple attempts to get help through chat, email, and phone calls. This is certainly not the level of care we aim to provide to our patients. We appreciate you bringing these details to our attention so we can investigate what went wrong with both the order process and the scheduling system. Thank you for bringing this to our attention and will be reaching out to you to gather more details. - Embody Team