EmbodyReviews of joinem.co

For the first two months everything seemed fine. But when I had an issue and had to interact with customer service and all went downhill. Customer service just gives you a run around and gives you canned responses or AI answers without actually answering your questions or addressing your issues. Then on my third shipment they didn't send my med out in time and so far I am 3 days past when I should have gotten my injection and there is no sign of the med even shipping yet. When contacting embody about this they just give me a canned response saying that it's at the pharmacy and will be shipping soon. I also at one point requested to have an appointment with the physician and found her to be rather lacking. She didn't seem to have any knowledge or experience with microdosing or split dosing or any titration outside of the standard dosing, which is supposed to be one of the benefits with going with compound for someone like me who is med sensitive. Overall I wouldn't use them again and I am actively in the process of ending my subscription and going with another company.

2nd update. My 1st shipment finally arrived after much work following up on my end. The doseage was too low and ineffective. Due to embody doseage IS OFF BRAND. TRIZEP IS 2.5, 5.0, 7.5 BUT Embody is 6.3 when I should be on 7.5. hence 4 weeks of wasted $$$ Finally got the new doseage straight and now 7 days later and still No Shipment. All it states is order is at pharmacy and normally ships in a few days. Very bad end result thus far. I prepaid 3 month supply..I need my shipment. Left with no medication!!!!

This product and this company is absolutely terrible! You don’t see any results when using and their customer service is disappointing. I was charged DOUBLE on the second month and SIX days sooner than I should have been. When I attended to cancel and get a refund after noticing RIGHT AWAY what had happened, I was told “there is nothing they can do about it”. I even called to get it resolved and they were rude and unhelpful. So now, as a single mother of two, I am down $130 for a product that doesn’t work. If I could give this entire situation ZERO stars, I would.

Medication arrived 2 days late and was hot. 3 calls and two weeks later no replacement. Then I make an appointment with the physician, who never actually shows up for our telehealth meeting. So done...

Please save your money. I have been a customer for some months now and yes ths price is cheap but the medicine is never on time so you will not be able to take it as recommended. The only good thing about this company is that it is cheap. Customer service sucks. They dont care if you are a loyal customer, and the medicine is watered down. I would be so much further in my glp1 journey if I had just went to a reputable company

I don't believe I have ever recommended that people not use a company, but that is exactly what I am doing with Embody. I should have read the reviews, but didn't until things started going wrong. I had reached my goal weight on 10mg Tirzepatide with another company. I asked Embody for a reduction to 7.5mg, the approved dose came back at 6.3mg. I immediately contacted customer service and they said they would refer my request to one of their healthcare professionals and I would hear back within 24-48 hours. Three days and nothing. I reached out again, same response, same no contact. Originally I went with Embody because they indicated shipping within 5-7 days. I had a month long trip planned 15 days out and figured I had enough time. Then, the delay emails started, I received them every day that it was being delayed at the pharmacy. I contacted customer service 5 more times to advise I had a drop dead date and if that could not be met, to just delay the drug shipment until I returned. Several more emails outlining the issue, and that I needed a delay of one month if they could not meet my need by date. Issue was being escalated (a couple of times), no response at all. Then I received an email stating "good news, your drug shipped!" I reached out immediately to inquire what happened. They have a very unique way of never really answering the questions you ask. They always speak around it and never address the issue in their response. Finally, I asked for either a refund, or a new shipment sent on the requested date due to their error and my many email outlining the fact that my requests were submitted BEFORE the order was filled. Nope, no refunds, period. No accommodations due to their error. My last email outlined everything I experienced and asked how they planned to correct the problem, they sent a convoluted response back that never addressed the issues. I will say that their customer service always responds within 24 hours, but they never really answer your questions. Please, find another company to do business with for your GLP-1 drugs. There are many out there that actually treat customers with respect, address concerns and correct any issues. Unfortunately, in my experience Embody is not that company.

I have zero results after three months and it is challenging to get to customer service for the money back guarantee. I lost three months and $400+!

Without authorization, I was charged for product and did not receive the product only to be told that it was delivered and it was not. I have spoken with multiple agents regarding this issue, including an appointment online with a physician appointment, which I never received. They refused to refund the money that was fraudulently taken for product that I did not request or receive. I am reporting these issues with the FDA!!!