EmbodyReviews of joinem.co

2 months without order- they will not give a refund- they are a nightmare to to deal with

Poor customer Service. I would not trust this company. They are not interested in a person, only want to make money. There are more dates other than today, I called and was told higher up person would call back, never received a phone call. I called back and was told they could only respond via email?

Paid for medication but never received anything- I'm thinking this business is a scam

Worst ever with shipping. Day 19 and counting still wait on medication. Customer service does not have a clue of what they are doing. Was on the phone with customer service for over 30 minutes for them to say I have to wait on a call from the provider. Which doesn't make any since if the provider already approved the medication and the prescription has been sitting at the pharmacy for 19 days waiting to be filled. If the pharmacy is that backed up I should have been notified before I paid, not after I paid and then say you can't get a refund.

Extremely Poor Customer Service and Complete Lack of Accountability I am extremely disappointed with the level of customer service I have received from this company. What should have been a simple request to adjust the delivery of my medication turned into a frustrating, ongoing ordeal characterized by repeated promises, complete lack of follow-through, and an apparent disregard for the fact that this involved medication—not an ordinary package. I contacted customer service repeatedly on September 10, 11, 14, 16, and 18, 2026 to explain my situation and attempt to prevent my medication from being delivered to an address where no one would be available to receive it. During every single call, I was told that a supervisor would contact me. Not once did that happen. Five separate calls. Five assurances that someone would follow up. Zero follow-through. That is not customer service. That is simply telling a customer what they want to hear to end the phone call and then doing nothing. The situation was not complicated. My wife and I were preparing to leave our home in La Pine, Oregon, on September 21 and travel to Arizona. At the time, we did not yet have our permanent Arizona address. I proactively contacted your company well in advance and repeatedly explained the situation. I was trying to prevent exactly what ultimately happened. Despite all of those calls and assurances, my second medication shipment was delivered to my Oregon residence on September 30—nine days after we had already left the state. So I have to ask: What exactly was the point of all those phone calls? I did everything a reasonable customer could be expected to do. I contacted your company repeatedly, explained the circumstances, provided advance notice, and followed the instructions given to me by your representatives. Your company, however, failed to do what it repeatedly told me it would do. Now my medication has been delivered to an unattended residence, where I have no way of knowing whether it is secure or whether it remains there. Given the nature of the shipment, this is not a minor inconvenience. Medication should not be treated like an Amazon package that can simply sit on someone's doorstep for days. What is perhaps most infuriating is that I have never received the courtesy of a return call from a supervisor. After five separate customer service contacts and repeated assurances that someone would personally address the matter, apparently not one person considered the situation important enough to actually follow up. That demonstrates an astonishing lack of accountability. I also made a follow up phone call on October 3rd to inquire how to get a replacement refill for the shipment made to my Oregon address. Once again, the empty promise of a supervisor reaching out was never fulfilled. I have also attempted to make contact through their chat app as well as direct emails. I now have a permanent shipping address in Arizona that I have changed in the patient portal. I appreciate that this address can now be used for future shipments. However, updating my address does absolutely nothing to resolve the problem with the shipment that has already been delivered to an unattended location. At this point, I expect more than another apology or another assurance that someone will call me. I expect action. I am requesting: An immediate determination of the status and disposition of the medication delivered to my La Pine address. A clear explanation of why my repeated requests to hold, redirect, or otherwise manage the shipment were not acted upon. An explanation of why I was repeatedly promised a supervisor callback that never occurred. Written confirmation that my Arizona address has been correctly updated for all future shipments. A prompt and concrete resolution to this situation. I have already spent far more time dealing with this issue than should ever have been necessary. The fact that I had to make five separate calls, only to have the company ultimately do exactly what I had repeatedly asked it not to do, is unacceptable. This experience has left me with very little confidence in your company's ability to handle something as important as the timely and secure delivery of medication. A company can make a mistake. What is unacceptable is making a mistake, being given multiple opportunities to correct it, repeatedly promising to address it, and then failing to do anything at all. That is exactly what happened here. I expect a response within 48 hours that provides an actual resolution—not another promise that someone will call me. At this point, actions will speak considerably louder than apologies. I would absolutely rate your company as a “zero star” if that was at all possible. Don Bilyeu

Significant delays in shipping. No assistance through the portal, it's always the same preloaded "sorry for the inconvenience" message. I cancelled through the portal and was still charged. When I called they told me over ans over they "couldn't help me" because it was already charged and processed. When I wanted to speak to someone else, they were unable to transfer me anywhere, but told me someone would call me within 24-48 hours. I'm still waiting. Edited with update, someone reached out to me and did offer a partial refund. I would have preferred a full refund, being that I cancelled in time to not be charged at all. I guess partial is better than nothing. It should not have come to this, in my opinion. They asked that I edit my review. So, here it is.

“Pharmacy backed up.” I would order from somewhere else. Makes one wonder why company does such blanket marketing when it has no time to fill the orders it has.

Stay away from this company. They are unscrupulous liars & cheats, and actually acting in fraudulent manners. They need reported to all the overseeing government agencies. Buyer beware. Delivery service, customer service, and order processing totally unreliable. 2nd month the medication was late 1 week. 3rd month I was charged on 9/17, it didn't arrive till 10/1. It was shipped 2 day UPS but arrived in 3 days. On day 3 it sat in an over 90 degree UPS truck, in Florida, the entire day & was delivered around 4:50pm. The ice was completely melted & the medication was warm. Medication spoiled. Called the next day, which was a Friday. The nurse was rude & told me to shut my mouth so she could talk. She said she'd put in a request for replacement. The following Tuesday I emailed asking what is going on with the replacement. They acted like this was the 1st time hearing about it & it would take 48- 72 hours to look into if they will send a replacement. 72 hours from this email went by & they still had zero resolution. It was actually 8 days from the day I initially reported the spoiled medication & still zero resolution. I asked for a refund & cancellation. They refused a refund & kept trying to string me along. They were stringing me along because my credit card was do to be charged soon for the 4th month & I didn't even have the 3rd month medication yet & had zero resolution of if or when it would ever come. Memberships, per their website, must be cancelled 72 hours before your next auto charge or you are screwed again by them. They are quickly losing their reputation & all credibility. Stay away from them.