EmbodyReviews of joinem.co

Response from EmbodyOct 7, 2026

Hi Jay, thank you for sharing your feedback. We are sorry that your experience has left you feeling this strongly about the company. We understand how frustrating it can be when you’re trying to get basic information or clarification and feel that the answers you receive aren’t clear or consistent. This is certainly not the level of care we aim to provide to our patients. We’d appreciate the opportunity to understand what happened in your case and address the specific issues that led to this experience. - Embody Team

Response from EmbodyOct 7, 2026

We are deeply sorry to hear about your experience with the checkout process, the unintended add-on subscription, and the frustration caused when trying to resolve the charge. We understand how upsetting it is to be charged for an item you attempted to cancel, especially after being assured it would not be billed, and then failing to receive the manager follow-up you requested. This is certainly not the level of service or transparency we strive to provide. We would appreciate the opportunity to review your account history and previous support interactions so we can thoroughly investigate what happened and work to address your concerns properly. - Embody Team

Response from EmbodyOct 7, 2026

Hi Pat, thanks for sharing your feedback. We're sorry you’ve been left waiting nearly a month after being charged, especially with the pharmacy date seemingly changing while you still haven’t received your medication. We understand how frustrating it is to keep hearing the same explanation without seeing any progress or getting a clear answer. We’d like the opportunity to review your order and pharmacy status directly and understand what caused the delay. We’re sorry that your experience has reached this point, and we’d appreciate the chance to look into what happened and provide clearer answers. - Embody Team

Response from EmbodyOct 7, 2026

Hi Lani, we're sorry you’ve had to deal with this, especially after you were told that your cancellation had already been processed. Being charged again after receiving that confirmation is understandably frustrating and would leave anyone questioning what happened. We’d like the opportunity to review the cancellation and billing history to understand why the additional charge occurred and help clarify what happened. Will be reaching out to you to gather more details. - Embody Team

Response from EmbodyOct 7, 2026

Hi Kelly, we're really sorry this experience has been so frustrating. Waiting nearly a month for medication, especially after being given repeated assurances that it would ship within 48 hours or a few days, is understandably upsetting. We also understand how frustrating it must feel to have ended your membership and still receive automated messages encouraging you to return. We’d appreciate the opportunity to review your account, refill, and shipment history to understand what caused the delay and why your concerns weren’t resolved sooner. Your experience clearly fell short of what you expected, and we’d like the chance to look into it and provide some clarity. - Embody Team

Response from EmbodyOct 7, 2026

Hi Nicole, thank you for sharing your feedback and please accept our sincerest apologies for the frustrating experience you had especially regarding the delays with your order and the conflicting information you received when attempting to cancel. It is completely understandable to feel frustrated when dealing with unexpected wait times and unhelpful communication regarding your requests. This is certainly not the level of support we strive to offer. We would appreciate the opportunity to look into your account details and address the issues you encountered with your shipment. - Embody Team

Response from EmbodyOct 7, 2026

Hi Lisa, we understand why you're frustrated, especially after your first two shipments arrived on time and this one has been sitting at the pharmacy for over a week. We're sorry that the information you received hasn't given you the clarity you need. This is certainly not the level of care we aim to provide to our patients. We’d appreciate the opportunity to review your prescription and shipment status to understand what caused the delay and where we fell short. - Embody Team

Response from EmbodyOct 7, 2026

We are truly sorry to hear about your experience with the missed appointment, the lack of immediate follow-up, and the confusion regarding your eligibility and refund process. We understand how incredibly frustrating it is to share your medication history during intake, only to be turned away later and directed to submit additional requests. We apologize for the inconvenience and disorganization you encountered. We would appreciate the opportunity to review your account details to better understand what occurred and work toward addressing your concerns. - Embody Team