Sidra
Shocking Customer Service – Charged for Medication I Never Received
Absolutely shocking customer service from Embody. I have been charged for three months of medication, yet I have only received my first month's supply. My second order was marked as delivered by FedEx, but it never arrived. I even checked my apartment complex's CCTV footage to confirm this. I immediately raised a complaint with FedEx and contacted Embody to report the missing delivery and request that my medication be reissued. What followed was an incredibly frustrating experience. My emails were ignored, phone wait times were excessively long, and when I finally managed to speak to someone via live chat, I spent over an hour going back and forth with an agent who still failed to understand or resolve a very straightforward issue. To make matters worse, my third month's payment has already been taken, and that order is currently processing, while the missing second month's medication remains completely unresolved. To summarise: I have been charged three times, received only one month's medication, and have had no meaningful investigation or resolution regarding the missing delivery. For a company providing medication, this level of customer service is completely unacceptable. Customers should not have to spend hours chasing a company to investigate missing medication they have already paid for. The lack of accountability, communication, and urgency is appalling. I have effectively paid for a product and service I never received, and Embody has made little effort to put things right. I would strongly caution anyone considering using Embody, particularly if they expect reliable deliveries and responsive customer support.
Response from EmbodyOct 8, 2026
We are deeply sorry for the immense frustration and distress this situation has caused. Being billed repeatedly while struggling to receive your missing shipment, spending hours trying to get support, and dealing with an unresolved delivery issue is completely unacceptable for a healthcare service. We understand how concerning it is to have your follow-up orders processing while a missing delivery remains unaddressed. Your feedback regarding our communication, hold times, and lack of immediate resolution has been noted, and we appreciate the opportunity to thoroughly investigate your account and missing shipment to help make things right. Your experience matters to us and we're committed to addressing your concerns. - Embody Team