EmbodyReviews of joinem.co

Response from EmbodyOct 8, 2026

Hi Shawna, we are so sorry that your experience changed so much from your first order, especially after your initial shipment arrived quickly. Being told your prescription would be expedited and then still waiting, while having to repeatedly ask for a supervisor and receive no direct follow-up, would understandably be frustrating. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodyOct 8, 2026

Hi Barry, we’re sorry that after we responded to your review and asked for your contact details, you still didn’t hear from anyone. We understand how frustrating that must be, especially after being told someone would follow up with you. A member of our Patient Experience team is actively reviewing your concern and will be reaching out to you directly. We appreciate you giving us the opportunity to address this properly, and we apologize that our initial response did not result in the follow-up you were expecting. — Embody Team

Response from EmbodyOct 8, 2026

Hi Patty, we are really sorry this has been such a difficult experience, especially after receiving medication in a condition that concerned you and then being unable to get timely support from the care team. Having three appointments where no one showed up, repeated attempts to reach customer service, and continued deliveries even after cancellation would understandably leave you feeling frustrated and unheard. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. - Embody Team

Response from EmbodyOct 8, 2026

Hi Elie, thank you for sharing your feedback and please accept our sincerest apologies for the frustrating experience you had with your prescription dosage, the long shipping delays, and the unhelpful support you received. We understand how frustrating it is when your concerns are not addressed before an order is sent out and how critical timely medication delivery is to your routine. This is certainly not the level of care we aim to provide. We would appreciate the opportunity to make things right and will be reaching out to you directly to gather more details and assist you further. Your experience matters to us, and we are committed to resolving your concerns. - Embody Team

Response from EmbodyOct 8, 2026

Hi Stephanie, we are really sorry this has been such a frustrating experience, especially after paying for a three-month plan and receiving only the first month's medication. Having to reach out four times and spend hours trying to get the issue resolved without a clear outcome would understandably leave you feeling exhausted and disappointed. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. - Embody Team

Response from EmbodyOct 8, 2026

We are truly sorry to hear about your experience, from the severe delay with your second order to the missed follow-up call and the frustrating customer service interaction. Receiving dismissive advice when you are already dealing with an overdue shipment is completely unacceptable, and we deeply regret failing to meet our commitments. We would appreciate the opportunity to review your account details and address these serious concerns directly to ensure this is properly resolved. - Embody team

Response from EmbodyOct 8, 2026

Hi Tammara, thank you for sharing your feedback and please accept our sincerest apologies for the deeply frustrating experience you have had. We understand how incredibly disappointing it is to suffer an allergic reaction to your medication and then face ongoing obstacles and repeated denials while trying to obtain a refund within the designated window. Having to provide documentation, speak with multiple clinicians, and visit your primary care physician without reaching a resolution is completely unacceptable. This is certainly not the level of care we aim to provide. We would truly appreciate the opportunity to look into your situation and make things right, and our team will be reaching out to you directly to gather more details and address your concerns. - Embody Team

Response from EmbodyOct 8, 2026

Thank you for sharing your feedback. We are truly sorry you've had to deal with so many obstacles just to receive your next shipment. We understand how frustrating it must be to be sent between customer service, the provider, and the pharmacy while your next dose is approaching, especially after you were told the refill process would be straightforward. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. - Embody Team