EmbodyReviews of joinem.co

The care coaching with Charlene was 5 star. The reason the company didn’t get a 5 star is because I’m having issues getting my problem resolved. I asked to place my order on hold until I got back in town ahead of time and my order that needs to be refrigerated was shipped anyways and sat outside over a week. I reached out to Embody and was told I would be contacted by email in 24-48 hours. That was October 2nd and today is October 12th. A few days ago I was told once again I would hear from someone and still no email or call. I’m starting to feel this company doesn’t care enough about me as a customer and maybe I should switch because how long am I expected to go without being contacted or without my medication.

Took a couple days for a return call. However when I did get a call back the representative explained the issue and was very helpful.

Last month my prescription was held up at the pharmacy for over a week making me miss an entire week of medication. This entire time my subscript I on was kept active. Over half that months subscription i had no medication. That is poor customer service. The subscription shojld have been paused. This month i just happen to log into embody and see my prescription had been in review for almost two weeks. I was never notified. I reached out asking what was going on and was informed i needed a video appointment with a provider. Once again i will likely not have my medicine to dose on time. I have begun to look elsewhere to transfer my business to.

Everything was fine until it came down to my cancellation and receiving my last meds and not honoring there promo deal. Emails from “representatives” multiple tickets placed. Beware, they will try and delay your meds after you cancel your subscription to try and squeeze a last payment out of you.

The positives: The order was shipped promptly and was cold-packed very well. The originating pharmacy had a good reputation, as far as I could tell. The tirzepatide seems to be working as advertised (I was a Wegovy user before, but this has been better) Negatives: Customer service is almost nonexistent. I've been a patient for almost 2 months and still have not been able to book an "initial care" appointment due to issues with the website; I try to book with a phone rep who says an appt is booked, and then I get an email confirming a different date. The dashboard shows a "missed" appointment that was never booked... My wife has had a completely different experience, so mileage may vary.

Update: I finally got to speak to a human being with the company that had the common sense to make things right. As such, I am changing my review to 3 stars because I feel like she understood, fixed the issues, got my refund, and also indicated that she would be taking my concerns to upper management to help on the front-facing end of what happened with customer service and the relentless times I was basically being told too bad too sad by the reps on the phone and via email. I now have 2 shipments of meds I do not plan on using, which is sad that this happened. Kudos to the representative who called me personally. Thank you for making things right. Update: These people are really inept; I am glad I decided not to deal with them. They emailed me saying the charge was for past meds. I paid for and only got one shipment. Also they claimed I got a shipment in September. Again only one shipment received in July. I cancelled shortly after and did not complete the reinstatement form. Yesterday they referred to terms and conditions for denying my refund today they said they have no refund policy? At this point they keep pushing meds on me that I do not want further violating consumer protection laws. They respond here in sincerity but pull the same deceptive practices in private. I keep saying I did not authorize the charge they keep telling me they are willing to work with me if I take the meds I never authorized have not received and do not want. Make this make sense at this point? I cancelled Embody after my first order. I had a listed side effect, followed their instructions to stop and wait for contact from one of their professionals. I waited almost two weeks with no call or email from any professional from their company resulting in a lapse of my going forward with the rest of the shots because I deperately wanted to speak to someone before proceeding. In Late August or September I asked about rejoining , and was told I would have to start over with a four-week wait, and I declined. I never completed the online reinstatement form. On October 7th, 2026 they charged my card anyway. I told them the same day that I did not authorize it and do not want any medication. They confirmed in writing and on the telephone that I wanted a refund and that I won't be taking the medication, then refused citing "terms and conditions" that they did not identify for refusing my refund. To make matters worse the medicine has not been formulated yet so giving me a refund would be seamless on the phone it was acknowledge that they could not find a permission to reinstate. I asked to speak with a supervisor or that one would contact me. I received emails with circle talk acknowledging that I want a refund and that I would not be taking their meds but they refused to refund me saying they can assist me with my medication needs if I wanted assistance. I have disputed the charge with my bank and I have filed complaints with the FTC, Pennsylvania Attorney general and any other agency that oversees this company. They have deceptive practices, they also do not have the professionals they claim to get back to you when you have legit questions about the meds , everyone takes their time and this results in lags in taking the meds while waiting for a professional to consult with you. They still have not cited what the terms and conditions are and this is a violation of my consumer rights and fair practices.

Company needs to be more responsive and pay more attention to orders and get them out in a timely manner. And they need to explain their dosages which vary from other companies. I also had a difficult time understanding one the nurses who called and she rushed information and hung up early on me.

Well, customer service is easy to get a hold of and I do have one of the account managers been great to help me. I don’t quite understand this, but there’s a holdup between paying for it and the Pharmacy approving it. I don’t know why but it’s a very long time in between before you get your medication’s.