George H.
Don't order from this company, they don't deliver what you expect and they don't give refunds
When I signed up, I explained that I had already been on 15mg prescription of Zebound for the past year which I stopped taking a month ago. I instructed that I want the same dosage that my previous doctor ordered for me; I wrote that in my description when I place my order as a requirement. But when the package arrived from Embody, they only sent 2.5 mg. I promptly called them and told them it wasn't correct and I wanted them to replace the prescription with 15 mg that I ordered and had already been using. Embody refused, and I am stuck with what appears to be a watered-down product that is useless to me and that I wasn't able to get a refund for. Embody did not do what I explicitly instructed them to do and they did not inform me that they were going to 'bait and switch' dosages on me claiming that since they never work with me before, they had to start the prescription at 2.5 mg, which is ridiculous. I've signed up with a new company, and they shipped 15 mg without any issues. DO NOT use Embody. There are other competitors who are more upfront and honest than this company is, especially since I'm now finding out from other people who have commented, that Embody charges more money for higher mg dosages? Most competitors out there don't do this. This company is misleading and I would argue even deceptive because they use this tactic to get your money and then don't give you the product that you were expecting, and no refunds especially if you order more than one month up front.
Response from EmbodyMay 4, 2026
Hi George, We're so sorry to hear about your negative experience. All of our providers do the best to support patients on individual journeys and we have a satisfaction policy in place and stand behind it. Restarting at a high dose after a gap can significantly increase the risk of side effects like severe nausea/vomiting, dehydration, low blood pressure, and more serious complications such as gallbladder issues or pancreatitis. Providers generally re-start more cautiously when there’s any meaningful interruption to reduce these risks. I can't comment on what other companies or providers would do but quality of care is more important for us. With that said, I will make sure you get a full refund!


