EmbodyReviews of joinem.co

Response from EmbodyJun 20, 2026

Thank you for sharing your experience. We can understand why this situation would be frustrating. It sounds like there were concerns around both your treatment plan and billing, and we appreciate you bringing those concerns to our attention. We know how important it is to have clarity around medication recommendations, pricing, and order status before moving forward with treatment. Please send us a message through the patient portal so our team can review your account, discuss the provider’s recommendations, and address any billing concerns. We’d appreciate the opportunity to take a closer look and help work toward a resolution.

Response from EmbodyJun 20, 2026

Thank you for sharing your experience. We can definitely understand why you’re frustrated. It sounds like you raised concerns about the dosage before your order shipped and were expecting an update after speaking with our team. Receiving the same dosage anyway would be disappointing, especially when you were trying to address it ahead of time. Please send us a message through the patient portal so we can take a closer look at your account and the conversations surrounding your order. We’d love the opportunity to better understand what happened and help get this sorted out for you.

Response from EmbodyJun 19, 2026

Thank you for your feedback. We're sorry to hear that our response time did not meet your expectations. We know that when you have questions or concerns about your care, timely communication is important. Delays in receiving support can be frustrating, and we appreciate you bringing this to our attention. For the fastest response, we recommend the patient portal. We value your feedback and are committed to improving the experience for all of our patients.

Response from EmbodyJun 19, 2026

We're sorry to hear you're frustrated with the delay. We understand how disappointing it can be when you're expecting your medication and it hasn't arrived as quickly as anticipated. While shipping timelines can vary depending on prescription processing and pharmacy fulfillment, we know that doesn't make the wait any less frustrating. We'd love the opportunity to look into your order and provide an update. Please send us a message through the patient portal, and our team will review your account and make sure you're taken care of.

Response from EmbodyJun 19, 2026

We're really sorry you had to deal with that. Having your medication shipped to the wrong address is stressful enough on its own, and we can understand how frustrating it must have been to then spend your time repeatedly reaching out for updates and assistance. We know our patients rely on us to make this process simple and reliable, and it sounds like we fell short of that expectation here. We'd love the opportunity to take a closer look at what happened and make things right. Please send us a message through the patient portal, and our team will personally review your experience and make sure you're taken care of. Thank you for bringing this to our attention.

Response from EmbodyJun 19, 2026

We're sorry to hear about your experience and can understand why this situation would be frustrating. We never want patients to feel surprised by treatment recommendations, pricing, or account-related concerns. It's especially concerning to hear that you felt your instructions were not acknowledged and that you were unable to get clarity regarding your account and payment information. We'd like the opportunity to review your account, the communications you received, and any outstanding concerns. Please send us a message through the patient portal, and our team will take a closer look to ensure everything is addressed properly and that you're taken care of. Thank you for bringing this to our attention.

Response from EmbodyJun 19, 2026

We're so sorry to hear this was your experience. Receiving your medication only to find that the vial was damaged is incredibly frustrating, especially after already waiting for your order to arrive. We also understand how disappointing it is to feel like you're not getting the support you need when you're trying to resolve an issue. We appreciate that you've already reached out and that you've been patient while waiting for updates. Please send us a message through the patient portal if you haven't already, and we'll make sure your case is reviewed as quickly as possible. We never want a patient to feel ignored, and we'd like the opportunity to make this right and ensure you're taken care of.

Response from EmbodyJun 19, 2026

We're very sorry to hear about this experience, especially as a new patient. We understand how concerning and frustrating it can be when there appears to be an issue with your medication and your treatment plan is interrupted as a result. Switching providers requires trust, and we're sorry that your first experience with Embody has left you feeling uncertain. We'd like the opportunity to review your order and treatment plan to better understand what happened and help get things back on track. Please send us a message through the patient portal, and our team will take a closer look at your account and make sure you're taken care of. We appreciate you bringing this to our attention and hope to restore your confidence in us.