Amela A.
The worst experience ever
The worst experience ever. I wish I had never made the switch. Initially, my prescription was approved at the dose I specifically requested and it showed as pending shipment. Then, two days later, I received an email stating that the clinician had increased my dose without consulting me or obtaining my approval. The medication was shipped at the higher dose that I never requested. When I contacted customer service, I was told not to start the medication until the clinician reviewed my case and confirmed the correct dosage. It’s now been over a week, and I still haven’t received any guidance or resolution. I have medication sitting unused, no clear instructions, and no confidence in the care being provided. The lack of communication, unauthorized dosage change, and delay in resolving the issue have been extremely frustrating and disappointing.
Response from EmbodyJun 23, 2026
Thank you for sharing this, and we're truly sorry for the experience you've had. We completely understand why you're frustrated. Having your dosage changed after your original prescription was approved, then being told to wait for clarification while hearing nothing for over a week, is understandably upsetting and not the level of care or communication you should expect from us. Please know that we've heard your concerns, and your case is important to us. We understand that you're waiting on guidance before starting treatment, and we recognize the urgency of getting this resolved. Our team is actively reviewing your case, and we appreciate your patience while we work to provide the clarity and support you deserve. Thank you for bringing this to our attention. Your trust is incredibly important to us, and we're committed to making sure you receive the answers and care you need.