Renee H.
Malpractice and Fraud
6/14/26 - 75% price increase, zero communication. I went to cancel and refund in less than 24 hours after the charge was made. They said they cancelled it, and yet the order still went through, medication shipped 2 days after the cancellation and they won't refund! Horrible! Mind you the first month of meds didn't ship for weeks after payment and approval! They rushed to get this shipment out because I attempted to cancel! Update 6/17/26- They only offered a partial refund for the month I had already cancelled and no longer wanted, but they sent out anyway. Steer clear and report to the BBB. They want their money and don't care how they get it apparently. Update 6/25/26- After 4 seperate messages of them asking me to confirm my desire to cancel my account and me confirming each time, my account is still active. After speaking with someone on the phone yesterday she let me know no one put in for the refund of $250 I was promised back on 6/12/26. And since that conversation via phone they removed all messages and correspondence from my patient portal. This is against state AND federal law. I have put in a legal request for copies of all of my medical records, they have 15 days per state law to get them to me. Still no refund, still fighting to cancel, while they are breaking laws. Medical malpractice and fraud seeming to be what they do everyday. 6/25/26 afternoon- They've reached out for more information since somehow they can't find me in the system. Seems like they tried to delete all evidence of my using their services to cover their tracks. Offered them my BBB complaint number that has all of the photo proof of my correspondence with them. 7/1/26 - They sent me only copies of my RXs alongside FINALLY confirming that I will no longer be charged. All of my portal correspondence they illegally deleted was not included. They've done nothing to alleviate what they've done, and how they have grossly mishandled my case. After reaching out again here on my last review? Embody has still done nothing. Stay away.
Response from EmbodyJul 1, 2026
This certainly sounds like a series of frustrations, and we're sorry your experience left you feeling this way. We take allegations such as these very seriously and are committed to thoroughly reviewing this case.


