Michelle A.
Absolutely terrible and incredibly…
Absolutely terrible and incredibly frustrating. I signed up over a month ago wanted to switch my provider as I have been on compound tirzepitide for over a year and have been on 10 mg dose for several months. I responded to their questionnaire by clearly stating this multiple times, and for some reason they prescribed me 2.5mg- obviously not looking at my health info AT ALL which is very concerning. Then they gave me the run around with their AI chatbot for 2 WEEKS and finally when a provider changed the subscription they did 5mg! Totally illogical. After all that and clearly stating I have been on 10mg why in the world would they prescribe 5- again CLEARLY not reviewing my health info at all- again concerning. Now it has been over a week again waiting for them to fix it. I cannot wrap my head around why this could possibly be taking so long. They also keep saying a ‘provider will reach out’ which would be great- but I have not spoken to or chatted with a provider even one time. At this point I’m probably just going to ask for a refund but I would actually like to get my meds since I do need them and starting over with yet another company will take time too. But be warned this company is a mess and I wouldn’t trust them to make sound health decisions for you considering they clearly don’t pay attention.
Response from EmbodyJul 9, 2026
We sincerely appreciate you taking the time to share your detailed feedback regarding your recent experience. We are truly sorry to learn of the significant frustration and inconvenience you've encountered with your prescription and our service. It is clear that we have fallen short of your expectations, and we understand your concern about the discrepancies in your prescribed dosage, especially given your consistent communication about your medical history. We are actively reviewing the process that led to the initial incorrect dosage and the subsequent delays in correcting it. Your experience highlights areas where our internal communication and review procedures need immediate improvement, particularly in how patient information is accessed and utilized by our providers. We are also looking into the effectiveness of our support channels, to ensure that you receive timely and accurate assistance from a human provider when needed. We are committed to ensuring that all our patients receive appropriate and safe care, and your comments are invaluable in helping us identify and rectify these critical issues. We are taking your feedback seriously and are implementing measures to prevent similar situations from occurring in the future.