Amy O.
Low prices not worth the hassle
Overall, okay as long as there are no bumps in the road. Things were smooth enough until their system did not update after I changed my address resulting in an order being sent 3000 miles in the wrong direction. The resolution they offered was to send a new order to the updated address at cost to me. Product is comparable to others I’ve received through other programs but customer service and UI are subpar.
Response from EmbodyOct 9, 2026
Hi Amy, thank you for sharing your feedback and please accept our sincerest apologies for the frustrating experience you had with your address update not saving, leading to your shipment being delivered to the wrong location. It is especially disappointing to hear that our system interface failed and that the resolution offered fell far short of your expectations. We understand how concerning it is to deal with poor customer service when an issue arises, and this is certainly not the standard of care we aim to provide. We would appreciate the opportunity to look into your account details, review what went wrong with the system update, and work toward making things right for you. - Embody Team