Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Your ripping people off I asked for a refund you still sent the medication I'm not happy with you at all plus I hear you scam people all the time from your pharmacy that deliver the medicine because I called them
Response from EmbodyJul 15, 2026
We sincerely regret any frustration caused by the medication delivery after your refund request. We are actively investigating this to prevent future occurrences.
RO
Rosie
I have tried to reach out and I get…
I have tried to reach out and I get zero response. I haven’t gotten my medication and I can’t get a hold of anybody. I’ve emailed multiple times and get nothing.
Response from EmbodyJul 15, 2026
We are truly sorry to hear about the difficulty you've experienced trying to reach us and the lack of response to your emails. We understand your frustration with not receiving your medication and the inability to connect with our team. We sincerely apologize for this lapse in communication and are looking into this immediately.
JL
Jan L.
Very confusing.
When I signed up I was under the impression that I would be paying $129.00 a month. It was very confusing and it appears I am paying$299.00 a month. It seems like a bait and switch. Right now while there are other sites charging quite a bit less, it would seem the more honest you were the more likely people would stay with you. After this dose I do not intend to order more from your company
Response from EmbodyJul 15, 2026
I'm truly sorry to hear about the confusion regarding your monthly payment and that you feel misled. We never want our customers to have such an experience. It's disheartening to learn that you're considering not ordering from us again. Please know that we are here to help clarify any discrepancies and address your concerns.
CC
cathy C.
Reached out several times and have…
Reached out several times and have still gotten no response. Now I'm canceling my program because nobody decided to reach out to me only one you wanted me to pay. And then when I looked into it realized how much you were going to raise the price so and canceling and hopefully somebody's going to respond to that
Response from EmbodyJul 15, 2026
I am truly sorry to hear about the difficulties you've experienced trying to reach us and the frustration that led to your decision to cancel. It's completely understandable that you're upset about the lack of communication and concerns about pricing changes. We aim to provide clear and timely support, and it's clear we've fallen short in your case. Your feedback is important to us as we strive to improve.
KA
Kari
Promises Made, Promises Broken
I joined embody on July 3 because they promised fast shipping and 24/7 support. Unfortunately, my experience has been the complete opposite.
My prescription was written on July 5, and it has been sitting with no movement. Every time I contact the care team, I receive a different answer. One day I’m told my prescription is “in fulfillment” and that it’s the final step before shipping, so it should go out soon. The very next day, I’m told they won’t have any answers until later that day or even tomorrow.
The most frustrating part is the complete lack of communication and transparency. Customers are not allowed to contact the pharmacy directly, yet the care team can’t explain why prescriptions are delayed or provide accurate updates. If you’re going to prevent customers from speaking with the pharmacy, your own communication needs to be reliable—and it simply isn’t.
To make matters worse, I was told I couldn’t even escalate my concerns to a team lead because they “weren’t allowing escalations right now.” I’ve never experienced customer service where speaking with a supervisor wasn’t even an option. That was unbelievable.
If the pharmacy was already backed up, customers should have been told that instead of being promised fast shipping that couldn’t be delivered. Many people are timing their medication around important life events based on those promises, and the lack of honesty makes the delays even more disappointing.
Delays can happen, but poor communication, inconsistent information, and no accountability are much harder to accept. At this point, I don’t feel like the company has lived up to its promises of fast shipping or exceptional customer support. Michael from the care team and Sarah from the sales team were wonderful and probably the only saving grace to this company. I hope that they can turn this horrible experience around for me because it is frustrating to see something I was so excited to do feel like a complete scam.
Response from EmbodyJul 15, 2026
We appreciate you sharing your detailed feedback regarding your recent experience. We are truly concerned to learn that we have not met your expectations for fast shipping and consistent support. The inconsistencies in communication you've described, particularly regarding the status of your prescription and the inability to escalate your concerns, are not reflective of the service standards we aim to uphold. We understand how frustrating it is when information is unclear and promises of timely delivery are not met, especially when medication is involved. We are actively reviewing our internal processes and communication protocols to ensure our care team can provide accurate and timely updates, and that escalation paths are always available. We are committed to improving our transparency and ensuring our services align with the expectations we set.
LI
Liva
Embody is completely misleading/
Embody is completely misleading. My prescription with Embody had to be changed and took about 6 weeks. I then requested a cancellation- here is the kicker…
They continually emailed me after every time I confirmed I wanted to cancel, asking me if I “was sure.” Then they, after several of those ongoing email, they emailed me again, but to tell me that my prescription was approved. I felt as though they were trying to manipulate me and to get me exhausted of emailing that I would give up so they could proceed.
Response from EmbodyJul 15, 2026
We sincerely apologize for the frustrating experience you've described. It sounds like our communication regarding your prescription and cancellation was confusing and led to a very negative impression. We understand how disheartening it must have been to feel manipulated during this process. We'd like to understand more about what happened and work to resolve this for you. Please reach out to our care team through your patient portal.
CU
customer
I am still waiting
I am
Still waiting for approval and receipt of my order
Response from EmbodyJul 15, 2026
We are very sorry to hear about the delay with your order. We are actively looking into this issue for you.
BD
Barbara D.
I never received my Tirzepatide and you…
I never received my Tirzepatide and you have people on your ads saying it takes two days. We are now into 2 WEEKS!
Response from EmbodyJul 15, 2026
We sincerely regret the significant delay in your Tirzepatide order. We understand your frustration, as our advertised delivery times are clearly not being met in this instance. We are actively investigating this issue to understand what went wrong and prevent future occurrences.