martha
2 times I had issues with the shipment
I ordered this well in advance to me going on vacation and I let them know almost 2 weeks ahead of time first they wanted to prescribe me a lower dose than what I needed and I had to again send in numerous request finally it was being shipped out when they approved the dose that I needed it was supposed to arrive before Friday that I was going on vacation I kept tracking it it was delivered to the town next door to mine but yet went to three different towns before it got to me and when it did it arrived the ice was completely melted and the medication was completely warm I've tried reaching out and no one has contacted me back I paid money for this and I'm afraid now to use it because it's totally warm and the ice the four packs that were in there are warm they completely melted I canceled my Friday vacation postponed it for 2 days later and for what I'm losing a lot of money on this
Response from EmbodyJul 15, 2026
We are truly sorry to hear about the significant issues you experienced with your recent order, especially given your proactive planning for your vacation. We understand how frustrating it must be to have your medication arrive in an unusable condition after such a complicated delivery process and to have to postpone your travel plans. We are concerned to learn that the ice packs were completely melted and the medication was warm upon arrival, and that you have not received a response to your attempts to reach us. We are actively looking into the details of your order, the prescription approval process, and the delivery route to understand what went wrong and to prevent similar occurrences. We are also reviewing why your previous attempts to contact us were not successful.