EmbodyReviews of joinem.co

Response from EmbodyJul 23, 2026

We sincerely apologize for the confusion and frustration regarding the charges and the process. We understand your concern about the upfront cost of medication and the expectation of not being charged until approved by a healthcare professional. We are glad to hear that a cancellation has been agreed upon, and we are working to ensure your refund is processed promptly. Your feedback is valuable as we continuously strive to improve our communication and service clarity.

Response from EmbodyJul 23, 2026

We're sorry to hear about your experience and understand why this left you feeling concerned. We know it's frustrating to be charged and then feel like you're waiting without clear updates or being able to reach someone for answers. Every treatment request is reviewed by a licensed provider before medication is prescribed, but we understand how important timely communication is throughout that process. We've continued to improve our onboarding and support experience, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, provide an update on your provider review, and answer any questions about your order and billing. Thank you for taking the time to share your feedback.

Response from EmbodyJul 23, 2026

We're glad to hear you're thinking ahead with your treatment. Medication dosage adjustments are determined by your licensed provider based on your progress, response to treatment, and medical history. When it's time for your next refill, your provider will review your information and prescribe the dose that's most appropriate for you. If you have any questions before then, please don't hesitate to reach out to our support team. We're always happy to help.

Response from EmbodyJul 23, 2026

We're truly sorry to hear about the issues you've experienced with your recent order and the concerns about your treatment. It's understandable to be worried when the packaging isn't ideal and you're not seeing the results you expect. Please send us a message through our patient portal so our Care Team can look into this for you.

Response from EmbodyJul 23, 2026

We sincerely apologize for the delay in processing your prescription and the lack of communication. We understand your frustration and are actively looking into this to ensure it's resolved promptly.

Response from EmbodyJul 22, 2026

We are truly sorry to hear about the difficulties you've experienced trying to reach us and the lack of response to your inquiries. It's completely understandable that you're frustrated, and we sincerely apologize for the inconvenience and concern this has caused. We understand your concerns and are actively working to improve our response times and ensure our customers receive the support they need.

Response from EmbodyJul 22, 2026

We sincerely apologize for the frustrating experience you've had with your recent interactions and the billing process. It's completely understandable that you're not impressed when expectations for prescription orders and payment timing aren't met. We are truly sorry for any confusion and the delay in receiving information about your prescription. We are actively looking into this to understand what happened and ensure a smoother process moving forward.

Response from EmbodyJul 22, 2026

We're sorry to hear our service didn't meet your expectations regarding food noise and consumption. We appreciate you sharing your feedback. We are always working to improve our offerings.