EmbodyReviews of joinem.co

Both my intake and initial prescription went smoothly. However, I have contacted Embody’s Customer Service three times to question the dosage prescribed. The first time I was promised a call back from a nurse within 3 hours. No call back received! During my second call, I was given a same day appointment at a specific time. The nurse did not call at the appointed time! I called Embody back and requested to speak to a Supervisor. A request was sent electronically by the representative. I was informed that that it might take up to 5 business days to receive a response! Furthermore, the representative electronically requested that a Nurse call me ASAP. However, there was no way to know when the call will actually be returned. The bottom line is that Embody does not support the patient. It is important that I speak to a Nurse before my next injection in 2 days. I have questions regarding the dosage prescribed. This is a time sensitive issue which Embody fails to recognize or simply doesn’t care.

This is absolutely the WORST customer service experience I've ever experienced. I paid for 3 months, which was supposed to be automatic shipments every 28 days. I received the first shipment, but today marks 3 weeks of not having medicine for my weekly shots. No one at Embody cares, they want to blame me (even though I've paid for 3 months of automatic shipments), and feel I have done nothing but waste my money and my time trying to get what I've paid for. I could go into a lot of detail, but my advice is to run so fast from this company, even though they rank among the top companies in their field. READ INDIVIDUAL REVIEWS before signing up. I’m believing this company is a SCAM!! Editing my comment since I cannot respond to Embody’s response. To Embody: Your company has been asked MULTIPLE TIMES to make this right!!! This has gone on for almost 4 weeks now!! NO ONE CARES!

I placed an order with Embody for a 3 month medication supply, and received part of my order in about 2 weeks, and at half the dosage that was supposed to be sent. This company ships the medication one month at a time, and has no ability to assist with the status of each shipment. I have waited 2 weeks for my second months medication delivery, and no updates. When customer service was contacted, they said they can only speak on what is shown on the website to customers. If it has been more than 7 business days, they can escalate. It had been 12 business days since the order was sent to the pharmacy. The rep stated they have no one else to speak to about the issue, and if a medication is late, that happens. If there are any medical issues that result from not receiving the medication in a timely manner, "then, it happens". There is no sense of urgency or capability from customer service to handle issues that arise, there is no accountability for being late with shipments, and no regard to the medical issues resulting in being out of the medication unexpectedly.

Customer service was supposed to change my address and they shipped to my old address anyway 1200 miles away. Now they are not willing to send a replacement shipment even though it was their fault. Telling me to have fed ex pick up my refrigerated medication and then redeliver it to my new address 7 states away and still think it's safe to take. Plus it was delivered to a rental so who knows if the package is even still there.... Do better embody.

The is the absolute worse company I have ever dealt with!! Because I received no response after multiple attempts I called the pharmacy direct and cancelled and told them I did not want the medication. They cancelled and gave me verification. It has been over a month and still no response from the company ….except daily text saying we are sorry for the delay. Took my money day one….so not interested in me anymore. I have moved on….weeks ago…but today they have sent medication. They had to go to the pharmacy and tell them to disregard my request! So wrong…underhanded business. They are a huge scam imo, unprofessional in that they do not return calls..do not address issues and have incorrect directions. Advice: STAY AWAY FROM COMPANY!!! I will cancel my credit card as I 100% do not trust them with it! Their 5 stars prob come from employees not customers!!!

I joined Embody in July. All went well with my GLP-1 subscription however I added on NAD+ in August. I was charged my subscription fee in August and September. No product ever received. I contacted Embody this week to inquire. Was told their policy is there are no refunds even if it’s their mistake. In my case, they admitted this was their mistake. Someone forgot to process my order paperwork or something. Not my problem. I asked for a refund. I’m told no, not there policy. It’s now Oct, a 3rd payment will be taken and I still have no NAD+ product. On their website upon logging in, there is a note letting folks know that their pharmacy is also backed up. Which means maybe no product. I’ve since cancelled all subscriptions, called my CC company to disputed charges and asked that they block any further charges that may come through. They have a C- rating on BBB. Be aware of who you’re giving your money too. I failed at that. Not any more.

They charge your card over a week before they even process your meds and always make you miss a week in-between doses. And when they do ship it they do it over the weekend where it takes longer to get and is warm when it gets to you

If I could give them less stars I would!! DO NOT GIVE THEM YOUR CREDIT CARD NUMBER, I don’t even talk with Doctor and was not approved which I can understand why. But they took $129 for nothing I got no product I got no Doctor review they just take your money and say oh well that’s how we do things! If you’re okay with that by all means give them your credit card numbers. They are just stealing your money period! Horrible company, if that’s how they want to be seen let them fail miserably..but a company like this you have to question their products.