Misty M.
I really wanted to love this company….. but instead, I’m saying you should probably Ruuuuuun
I really wanted to love this company, but unfortunately my experience has been incredibly disappointing. Correction it has been an absolute horrible experience. I have been lied to over and over, charged for medication that sat out in well over 100° temperatures. They shipped the product at 12:24 PM on a Friday. It was not delivered to my residence until 3:30 PM on Monday. I was at home when it arrived. I went directly out open the package and the contents was nowhere near a temperature that I was comfortable with injecting into my body. The temperatures were over 100° that weekend. The contents were hot and the company, Embody does not seem very concerned with their clients safety. They’re much more interested in taking your money and providing zero support. After experiencing these issues with my order, I contacted customer service expecting a straightforward resolution. Instead, over the course of the past 2 weeks I’ve received conflicting responses. At various times I’ve been told my, they would replace the product- I retained the unopened still factory sealed vile so that I could return it once they send me a return label. Then that story changed, then they said the product was safe to use even up to temperatures reaching 105° for up to a specified amount of days. Here’s the problem though, while they may be willing to gamble with my health and my life, I am not. There is no way to determine what the maximum temperature of this vile reached while it sat on a loading dock or on the FedEx truck for the entire weekend in well over 100° weather until they delivered it to my door. I requested that my account be canceled and my money refunded at least four different occasions, they had agreed to that at one point but here we are again. They do not stand by their word. I was willing to keep my account open. I just wanted a replacement vile, and I would return the one that I had. As of today, none of those promises have been fulfilled. I’ve continued to follow up professionally and even gave the company an additional 48 hours to respond before leaving this review (that was six days ago ) That deadline came and went without any meaningful resolution and zero communication from Embody. The most frustrating part isn’t even the product- it’s the lack of follow-through. If a company tells a customer they’re issuing a refund or sending a replacement, they should actually do it or communicate honestly if circumstances change. I hope Embody improves its customer service because customers deserve clear communication and for commitments to be honored. They also deserve to deal with a company that has the integrity to honor their word, and not intentionally put their customers health or life safety at risk.
Response from EmbodyJul 15, 2026
This is certainly not the experience we want any patient to have. We're sorry to hear about everything you've described. We understand why the shipping delay and the condition of your medication caused concern, and we take patient safety seriously. Concerns regarding medication quality are reviewed carefully, and we appreciate you bringing yours to our attention. We're also sorry to hear about the inconsistent communication regarding your replacement and refund. We understand how frustrating it is when expectations aren't met, and we agree that clear communication and follow through are essential. We've continued to strengthen our support processes to provide more consistent communication and resolution for situations like these. We'd appreciate the opportunity to review your case in full, including your shipment, replacement request, and refund concerns. Thank you for taking the time to share your detailed feedback.