EmbodyEmbody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Lancaster, Pennsylvania
Excellent
Personal Care · Allentown, Pennsylvania
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Personal Care · Archbald, Pennsylvania
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Personal Care · Quakertown, Pennsylvania
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Showing 2,374 reviews with 1 star · Clear filters
customer
I still haven’t received my order. It’s been weeks and I don’t even have a tracking number.
Response from EmbodyJul 14, 2026
We sincerely apologize that you haven't received your order yet and that you don't have a tracking number. We understand how frustrating it is to wait for an order without any updates. We'd appreciate the opportunity to look into this for you and provide some clarity.
Courtney S.
I have yet to receive my order. The customer service can not locate my order yet I am communicating in the portal with support and my team. I have called 6 times and emailed and the last 2 messages stated they were reaching out to the pharmacy under and urgent status to see where my order is and would let me know. I have gotten the run around and it is very sad because the first time I ordered I received it within 2 days of the approval. The care team responded immediately but this time it has been nothing but a headache and frustration. I am about to go to my bank and file fraud charges because we are now at almost 2 weeks since I ordered with no resolution or completion. I am very disappointed and I have now told the 7 people who were going to order not to due to this issue.
Response from EmbodyJul 14, 2026
We sincerely apologize for the significant frustration and inconvenience you've experienced with your recent order. It's disheartening to hear that despite your efforts to communicate, your order's location remains unresolved, especially after a positive first experience. We understand how upsetting it is to feel like you're getting the runaround, and we truly regret that this situation has led to such disappointment and a loss of trust. We are committed to understanding what went wrong and improving our processes.
Cristina B.
Didn't like experience with them at all. Usually I dont leave feedback.
Response from EmbodyJul 14, 2026
We are truly sorry to hear that your experience with us was not positive. Any specifics we could learn from? We'd love a chance to turn this around.
customer
Dosage was incorrect, took 2 weeks to ship. Never received updated dosing instructions.
Response from EmbodyJul 14, 2026
I'm truly sorry to hear about the issues you experienced with your dosage and the shipping delay. It's clear this was a frustrating experience, and I apologize that you didn't receive the updated dosing instructions you needed. This is certainly not the standard of service we aim to provide.
Brenda T.
I been waiting I still have not got my meds yet from you nothing it you just rip me off or what's going on I have paid and got nothing from you
Response from EmbodyJul 14, 2026
We sincerely apologize for the frustration and concern this situation has caused. We understand how important it is to receive your medication promptly, and we are truly sorry that this has not been your experience. We are actively looking into your order to understand what happened and ensure a resolution.
Laura
It has been two weeks or more and I still haven't received my medication. Please let me know what is going on Thanks Laura Rabun
Response from EmbodyJul 14, 2026
We are concerned to hear your medication has not arrived. We are actively investigating this delay for you.
Genevia
The interaction with "Embody" has been the worst customer service experience in my life. Not a single real person has communicated with me. Of well over 40 emails back and forth since June 29/ 30,2026, no names or direct phone numbers anywhere. I cancelled within 24 hours and the emails promised that if my money was withdrawn it would be promptly and completely refunded. It's now July 14th and a package was left on the outside of my mailbox yesterday, not handed to me directly as I would have refused delivery. The legal entity is Modern Metabolic Medicine, Inc., Wilmington, Delaware. This merely a "registered agent address". A deep search reveals there is no CEO, founder or executive team as Delaware does not require companies to publicly list their officers. They are hiding behind this to try and avoid being held responsible to keep their promises. All their emails appear to be AI generated, generic and belittling. Don't bother to do business with these parasites they are only after your money. All their "medications" are off label and not reliable. I had to open a dispute with my bank for a charge back as services cancelled/ not rendered.
Response from EmbodyJul 14, 2026
We're sorry to hear your experience left you feeling this frustrated. We take concerns like yours seriously and would appreciate the opportunity to review your case. While our support team includes real people, we understand how delayed or templated communication can leave a very different impression. Our treatments are prescribed by licensed medical providers and filled by licensed U.S. compounding pharmacies in accordance with applicable regulations. We've continued to strengthen our communication and support experience, and we'd be happy to review your cancellation, refund, and any remaining concerns. Thank you for taking the time to share your feedback.
Kelly W.
I ordered 15mg and recd 10mg. I was told the pharmacy filled it as insulins dosage. I tried to several times to get it corrected and only got double talk that it's the same. Still trying to rectify a solution to get the correct medication sent.
Response from EmbodyJul 14, 2026
Medication math is one thing that should never be confusing. We're sorry to hear about your experience. Medication dosing and concentrations can vary, which is why the prescribed dose and the volume you inject are not always the same. That said, we understand how frustrating it is when you feel your concerns haven't been clearly addressed. We've continued to improve our communication and patient support, and we'd appreciate the opportunity to review your prescription and help provide the clarification you're looking for. Thank you for taking the time to share your feedback.