R walton and T W.
Although responsive at first, now crickets.
Although responsive at first to my husband's communications, we have since heard nothing. When you have a question or need an update on if you will be approved, crickets. I was approved and got relatively quick response but my husband's payment for the whole year has been paid and no word on if he'll get approved or if they need more information from his medical team. He's left messages and been left on hold multiple times. At this point either approve and send or refund the payment. He had a glp1 prescribed by his md already. Why is that not enough?
Response from EmbodyAug 3, 2026
We know it's disappointing to receive prompt communication at first and then be left waiting without clear updates after payment has been made. While every treatment request is reviewed individually by a licensed provider and additional information may sometimes be required, we understand how important timely communication is throughout that process. We've continued to strengthen our onboarding and support processes, but it's clear we missed the mark here. Please have your husband reach out to our support team again and ask to speak with a manager so we can review his account, determine whether any additional information is needed, and help move things forward as quickly as possible.