EmbodyReviews of joinem.co

Response from EmbodyAug 6, 2026

We're sorry to hear about your experience and understand why you were concerned. We know how unsettling it is to receive a temperature-sensitive medication and have questions about its condition upon arrival. We also understand your concern about not being able to visually assess the medication as you expected. Patient safety is incredibly important, and we never want anyone to feel uncertain about using their treatment. We've continued to strengthen our shipping, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your shipment, your concerns, and the guidance you received, and work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 5, 2026

We're sorry to hear about your experience and understand why you were disappointed. We know how frustrating it is to be asked for additional information after payment and then be unable to reach someone because of long hold times. We appreciate you acknowledging that your refund was processed promptly, but we recognize that the overall experience did not meet your expectations. We've continued to strengthen our onboarding and support processes, but it's clear we missed the mark here. Thank you for taking the time to share your feedback—it helps us identify where we need to improve.

Response from EmbodyAug 5, 2026

We're sorry to hear about your experience and understand why you're disappointed. We know how frustrating it is when the experience doesn't align with the expectations that were set. Being charged sooner than expected, waiting for your prescription to ship, and not receiving timely responses after multiple emails and long hold times is understandably concerning. We've continued to strengthen our onboarding, fulfillment, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, provide a clear update on your prescription, and help get your order moving as quickly as possible. Thank you for taking the time to share your detailed feedback.

Response from EmbodyAug 5, 2026

Thank you for taking the time to share your feedback. We're sorry to hear you've had such a difficult time reaching our support team, but we're glad to hear your experience with your provider was a positive one. We'll be sure to share your kind words with the clinical team. We've continued to strengthen our communication and support processes, but it's clear we missed the mark here. We appreciate your patience and hope your experience continues to improve moving forward. If you need any additional assistance, please reach out to our support team again and ask to speak with a manager so we can help ensure you receive the support you need. Thank you again for sharing your experience.

Response from EmbodyAug 5, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to be waiting for your provider appointment without any updates, especially after you've already completed enrollment and payment. We also understand how frustrating it is to encounter long wait times and callback issues when you're simply trying to get an update. We've continued to strengthen our scheduling and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, confirm the status of your provider appointment, and help move your treatment forward as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 5, 2026

Hi, Thank you for taking the time to share your feedback. We're glad to hear your delivery experience went smoothly, but we're sorry your support experience and treatment have left you feeling frustrated. We understand how disappointing it is to wait several days for a callback and then miss it because of the timing. We also know it can be discouraging when you're following your nutrition and exercise plan but aren't seeing the results you were hoping for. Every patient's response to treatment can vary, and treatment progress should be evaluated with your licensed provider. We've continued to strengthen our communication and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, connect you with the appropriate clinical team to discuss your treatment, and address your concerns. Thank you again for sharing your experience.

Response from EmbodyAug 5, 2026

Hi Joann, We sincerely apologize for the frustration and disappointment you've experienced with your medication and our communication. It's completely understandable that you're upset about not seeing any results and the difficulty in reaching our team for support. We regret that you're feeling unheard and that your concerns about dosage and effectiveness haven't been addressed promptly. -Embody Team

Response from EmbodyAug 3, 2026

We're sorry to hear your experience didn't meet your expectations. We understand how important flexibility is, especially if you travel frequently. Having to coordinate monthly shipments when you've previously received a longer supply can certainly be inconvenient, and we understand why that's frustrating. We've continued to strengthen our patient experience and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, discuss the options available for your treatment plan, and see how we can best accommodate your needs.