EmbodyReviews of joinem.co

Placed and paid for an order on 09/19/26. Still had not received the order and reached out on 10/4/26. Was told there was a "mismatch" or error at the pharmacy and my order would be shipped in 24-48 hours. It is now 10/12/26 and the order is still delayed. No one with Embody is willing to assist. Their staff is friendly and polite and they tell you they are unsure what the problem is, when your order will ship etc. I would select another provider! Edit - 10/12/26 - I appreciate the response to my review, however, Embody still has not provided a resolution. I appreciate the team reviewing my account. Communication is friendly but nothing gets done.

The last three months I have had a major problem with my prescription. Each time it was a different problem. The last individual I spoke with refused to give me her supervisor. They continue to use pharmacy’s which make errors in my dosage. To get it resolved it absolutely ridiculous. They should be turned over to whoever regulates them. STAY AWAY FROM THEM NO MATTER THEIR RATE!

This is a terrible company. If I could give 0 stars I would. They don't even deserve 1 star. They'll take your money and not give you the product. I paid for my prescription almost a month ago and all I get is the run around. I've been told it's my fault for filling out the form they sent me to fill out, I've been told the medication is at the pharmacy, I've been told my form, that I supposedly wasn't supposed to turn in, hasn't been reviewed yet and I've been told my prescription has been sent to the pharmacy. I asked for a refund and was told that due to terms and conditions since my order has been processed, even though no one can get their story straight, that I can't get my money back. So basically in Embody's terms and conditions they're stating they have the right to take your money, not give you the product you paid for and not give you your money back. The last customer support I just talked to generously told me they won't charge me for one month. Absolutely ridiculous since I've paid for a month and not received anything. They're trying to sound generous for taking my money and not delivering. There are other companies that you can get a GLP-1 from that won't steal from you. Canceling my subscription and going somewhere where they won't steal from me. I'm also going to find out where I need to report them to.

Absolutely a scam they will bill you not deliver the product and trying to get a refund is impossible I will be going through the NYS better business bureau. I have called 6 times and have gotten nowhere their customer service representative’s are told to tell customers their supervisor is not available and someone will reach out and they never do. I am now enrolled with another company without any problem. Please contact NYS better business bureau to stop these people from continuing their scams

I ordered terzepatide, but received semaglutide instead. I placed that order on August 31st but they claimed it wasn't placed until Sept 25. I received *daily* emails and texts saying your order has been approved but its processing is taking longer than usual--but you'll have the product in 1-2 days. This went on daily for nearly a month. It was *only* when I advised the company that I was reporting then to Chase Bank for fraudulent practices that, suddenly, my order showed up. I don't trust anything they say. In turn, that means I don't trust the safety of their product. Stay away from these liars!

The health questionnaire asked what rose I was previously on, I answered 12.5mg. I made contact with reps within minutes of my questionnaire sent and no one could confirm dosage. I then receive a notification that my dose was about 1/4-1/3 of my usual dose. They set me up with a provider who said that since I was at the 30 day mark since my last injection that they would have to gradually build my dose so she prescribed 2.1mg. It wouldn’t take months to taper up my dose. It doesn’t specify restarting from the lowest dose anywhere. I requested a cancellation. The rude provider cancelled then hung up the phone. Cool. A rep then confirmed it was cancelled. I then get an email saying they were cancelling it a month later. No, I disagreed with the treatment plan and want my money back and they REFUSE citing it was sent to the pharmacy. Mind you, the cancellation with the provider and reps was done within 3 hours of my purchase. It’s a money grab. They assume that I knew nothing about meds. I recommend going elsewhere.

My 2nd increase from 4.37 to 6.37 was never sent to the pharmacy so I missed a week of the higher dose. After calling Embody, they explained there was an issue but it's now fixed. Another week has gone by with no shipment. Called pharmacy, was told it was out of stock. Going on 2nd week of no medication. Starting at 6.37mg after two weeks of no medication is risking gastrointestinal issues and Embody just says 'sorry for the inconvenience'. This is unacceptable.

I signed up for the 3 month plan of tirzepatide. They advertise that you can have an increasing dose but when they shipped, it was less than the dose I was already on when I joined. I tried to get an appointment with a clinician to discuss but was promised over 5 times to have an appointment but no one ever reached out. Then they shipped the low dose again. It was not until I threatened to cancel that they let me speak with a clinician on the same day. I also asked for a refund of the last shipment but they said they would not allow. Very POOR customer service. Also, the shipment arrived with the "cold pack" 97 degrees after sitting on my counter for 30 minutes. Who knows what temperature it achieved in shipping in the back of a brown UPS truck. I have changed to Queen Rx because they had a clinician contact me within 24 hours and are going to start me on a higher maintenance dose. They promise cold shipping. I will update if Queen Rx is also a disappointment.