customer
I haven’t received my medication nor…
I haven’t received my medication nor have I received a tracking number since the sixth. I have emailed on different occasions and just finally heard today that they were going to give me a tracking number when other testimonials that I read everybody received their medication fairly quickly. Customer service was wonderful when I was being recruited into signing up. I was receiving text messages, communication nonstop and then once they charge my bank account I basically heard crickets. I was almost at the point of calling my bank and having them put a stop charge on it because I hadn’t heard anything so finally today I heard a brief response from customer service not really sure about a company that doesn’t communicate after charging bank accounts.
Response from EmbodyJul 18, 2026
Thank you for sharing your experience, and we sincerely apologize for the frustration and concern this situation has caused. We completely understand how unsettling it is to not receive your medication or a tracking number after your account has been charged, especially when communication was so frequent initially. It's clear that our communication fell short after your enrollment, and we deeply regret the anxiety this caused, leading you to consider a stop payment. We recognize that the brief response you finally received was not sufficient, and we are committed to improving our communication process. Your feedback is invaluable as we strive to ensure a seamless and transparent experience for all our customers.