EmbodyReviews of joinem.co

Response from EmbodyJul 18, 2026

We are truly sorry to hear that you haven't received your medication and that your attempts to reach customer service have gone unanswered. We understand how frustrating this situation must be, and we sincerely apologize for the lack of communication and the delay in you receiving your order. We are looking into this immediately to understand what happened and ensure a resolution.

Response from EmbodyJul 18, 2026

We sincerely apologize for the frustration and inconvenience you've experienced with your first order and the subsequent delay in getting your medication. We understand how important it is to receive the correct dosage in a timely manner, especially when transitioning from another provider. We are actively working to review your situation and ensure a resolution.

Response from EmbodyJul 18, 2026

We appreciate you bringing this delay to our attention. We understand your frustration regarding the prescription not being filled promptly. We are actively looking into this matter to ensure a resolution.

Response from EmbodyJul 18, 2026

We are truly sorry to hear about the significant delay in receiving your medication and the distressing error of sending the incorrect prescription. It's completely understandable that you are frustrated, especially after reporting the issue and not receiving a timely resolution or confirmation of a replacement. We sincerely apologize for the lack of communication and the inconvenience this has caused.

Response from EmbodyJul 16, 2026

Two weeks can definitely feel like forever when you're excited to get started. We're sorry to hear about the delay. We identified what caused the hold up and have addressed it to help ensure this doesn't happen moving forward. We appreciate your patience and understand how frustrating the wait has been. Thank you for taking the time to share your feedback, and we look forward to helping you begin your treatment.

Response from EmbodyJul 16, 2026

We do care. We are truly sorry to hear that your recent order arrived in an unsatisfactory condition. We understand your concern about the medication's temperature and the melted ice packs, especially given that it was a three-month supply. Please send us a message through our patient portal so our Care Team can review what happened and help determine the best next steps.

Response from EmbodyJul 16, 2026

We sincerely apologize for the delay in connecting you with a doctor to discuss your medication. We understand your frustration and disappointment, and we want to assure you that we're here to help clarify any questions you have before you begin your treatment.

Response from EmbodyJul 16, 2026

We sincerely apologize for the confusion regarding your approval status and the premature purchase notification. We are actively looking into this matter to provide a clear update.