EmbodyReviews of joinem.co

Response from EmbodyAug 12, 2026

We know how frustrating it is when your first order arrives quickly but your refill is delayed. We understand how important it is to receive your medication on time, especially when you're following an ongoing treatment plan. We're actively improving our fulfillment and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your refill, provide an update on your order, and help get your treatment back on track as quickly as possible.

Response from EmbodyAug 24, 2026

Thank you for updating your review and for recognizing your initial experience with our team. We're sorry to hear that what started out positively turned into a frustrating experience. We understand how disappointing it is to continue waiting for your order, especially after reaching out multiple times expecting a resolution based on our previous response. We'd still like the opportunity to help. Please ask to speak with a manager so we can review your order, better understand what occurred, and work toward an appropriate resolution. Thank you again for taking the time to share your experience.

Response from EmbodyAug 12, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to complete your enrollment, receive confirmation that your order was approved, and then continue waiting without your medication shipping. We also understand how frustrating it is to be unable to reach support after multiple attempts. We're actively improving our fulfillment and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your order, provide an update on its status, and help work toward a resolution as quickly as possible.

Response from EmbodyAug 12, 2026

We know how disappointing it is to enroll expecting to continue your current treatment, only to have questions about your prescribed dosage after your order has been processed. We also understand how frustrating it is to feel that your treatment expectations weren't clearly communicated before your medication was prepared. Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, and we recognize how important it is to clearly communicate treatment recommendations before treatment begins. We're actively improving our onboarding, communication, and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your treatment plan, and your concerns to help work toward a resolution as quickly as possible.

Response from EmbodyAug 12, 2026

We know how concerning it is to run out of your medication while still waiting for your next shipment. We also understand how frustrating it is to feel like you're in the dark when you haven't been able to connect with support or receive a response after completing your refill survey. We're actively improving our fulfillment and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your refill status, provide an update on your shipment, and help get your treatment back on track as quickly as possible.

Response from EmbodyAug 7, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how difficult it is when you have questions about your treatment and can't get the support you need. Long hold times and delayed email responses are frustrating, and we understand that your time is valuable. We're actively improving our communication and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your concerns and help get the answers you need as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 7, 2026

Long wait times, missed callbacks, and difficulty finding a way to message us are not the experience we want for our patients. We're actively improving our communication and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your concerns and help get the answers you need as quickly as possible.

Response from EmbodyAug 6, 2026

We're sorry to hear about your experience and understand why you were disappointed. We know how frustrating it is to notice a billing issue and then spend so much time trying to reach support without getting the assistance you need. That's not the experience we want for our patients. We've continued to strengthen our billing and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, address the billing concern, and help get this resolved as quickly as possible. Thank you for taking the time to share your feedback.