EmbodyReviews of joinem.co

I've been dealing with embody for about six months and at first it was OK but then they just subscribe you to these things that you don't even subscribe to and I told him I didn't wanna take the NADS yet and still are charging it to me and sending it to me even though I specifically said I do not want so finally I got that under control and then I didn't want to take the tries appetite more cause it wasn't working at all even though they had increased it and that was a problem and then I ordered the B12 on September 11 and never received it and it said pending medical review and I just spoke to a doctor today on October 12, 2026, so a month and day later and they said I did receive and I said the information on my order says I didn't though the information you provided me and then somebody signed me up to get the B12 shot on three month plan three days ago I said I didn't even call her three days ago. It wasn't me. Their customer service says they understand about 28 billion times but they really don't. You can't speak to a supervisor they say they're gonna give your information and somebody's gonna call you in 48 to 72 hours. I'm seven days later and nobody called me. This is not a company you wanna deal with at all.

Their subscription doesn't know what or when meds are actually being shipped. I am on Tirzepatide and Semorelin (3 month supply). When it came time for a refill, I received a notice to fill out a refill form (though it doesn't tell you which med you are providing feedback for. You then get an email saying your approved (but for what?). I received my second dose for Tirzepatide but not Semorelin. When I called about the Semorelin, I was constantly given the link, tracking, or information for the Tirzepatide. I filled out a second intake refill form, and received an email saying approved. But again, which medication). Finally, the Semorelin was ordered and arrived 15 days late. Now for month 3 - Both are charged. Tirzepatide arrives and when I look on my account the Semorelin was ordered 2 weeks after the Tirzepatide. I received 5 emails confirming and telling me that the order is being processed. It has been 10 days since it should have arrived. Meanwhile, I received the refill intake form 2 days ago for Semorelin (the next three-month supply). I filled it out and was approved for a 3 month supply with the next bill date being in 3 days. I called today and customer service is saying the 3rd month of Semorelin didn't get approved because I hadn't filled out the refill form. A. I didn't need to bc it was a 3-month supply. B. I did not receive a refill request form until 2 days ago. C. I received over 5 emails over the past week and a half that it was approved and is being processed. Also, I have lost 1 pound in 2.5 months. I was going to complete the next month and then possibly go elsewhere.

For the second month in a row, my medication has not arrived before I ran out. They charged my card two weeks ago and it still hasn't even been reviewed by a provider. They state medical review takes around two days - but its been 12 days since the charge and still hasn't been send to the pharmacy. I asked for them to cancel and refund as this is the second time in a row I have had an issue and they offered no refund - despite the fact that the FTC requires companies to offer a refund for delayed orders. Found another company and my order was approved in less than 20 minutes.

If I could give this company a zero I would. It took them over 6 weeks to send my medication, and that was only after I had my bank refund my money to me, since the company refused to. Then they suddenly had it shipped overnight; I suppose in an effort to keep me locked into the purchase.

Update: To the Emody team, you have continued to reply with your canned responses and have still never talk to me other than telling me don’t worry about it and then sending me the wrong stuff again. I am trying to contact my bank to see if I can get a partial refund since you guys continue to refuse that. I have been trying for months. I told you I would write this review if you would not reach out and actually do anything. So don’t try to post a response on here pretending you’re going to do something. DO NOT USE THEM. THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH. Since the very beginning, they have not paid attention to my dosing. They have continued to send me a lower dose than I was already on. I stupidly paid in advance. They have continued to deny my request for cancelation and they keep sending me more doses instead of actually listening to me On top of that, they use the cheapest pharmacies and ask people to inject 50mm which is an abnormally large amount of ingredients

If you are on here and reading these reviews please listen to us one stars! I NEVER leave reviews. I am in customer service and just think it’s bad karma, but this place WOW! I was with another company for a year and never had one issue. I switched to embody to step up to tirzepatide. It took forever to get the initial screening. I had to continually call to get my first dose. I finally spoke to doc got set up and the prescription was sent to the pharmacy and shipped out september 8th. I received it on the 10th. thought ok just a bumpy start. The last place I was with would send meds out the third week of each month before I took my fourth shot. I was supposed to get my card charged on the first of October, I took my last dose of meds Oct 2. I noticed I hadn’t received a notification on Oct 4 so I went to the portal and saw, that my payment hadn’t gone through? I had linked it to bank account so don’t know how thats possible, so I relinked it and payment went through no problem. I thought, ok last time it went to pharmacy and sent out within two days I should be fine for my October 9th dose. October 8th comes and haven’t received anything so I check the portal and it says at pharmacy, I do live chat and explain all this to them and they put me on hold, 20 minutes later she says she has prioritized my order. I all of a sudden get emails saying it went to pharmacy again?! Plus the status date changes from Oct 4 to the 8th, WTHF?! I reach out to them yet again on the 9th and I am basically berated by a passive aggressive agent blaming me for all this mess, because my payment didn’t go through, I stated regardless it was still payed on the 4 why has it been in limbo for 4 days after? They didn’t want to address that, they just said “no worries it’s at the pharmacy it will take 7 to 10 business days not counting weekends anything else I can help you with? I ended the chat and called the customer service line. May answered and was very polite I explained the situation, she even agreed that as soon as payment went through it should have been sent right to pharmacy, but it shows it was sent to pharmacy on the eighth. I said yeah that’s when I called, so what about the 4 days unaccounted for? I understand your frustration but it looks like it will be 7-10 business days from the 8th. I mentioned I’m going to miss my 4th dose, so I’m supposed to go 2 weeks without? “Well when it does come in you can speak to a nurse about procedure for missing doses.” This isn’t some trivial item I bought that I haven’t received it’s my fricken medication. I cancelled my service and went to wellmedr and am getting meds from them tomorrow. They are doing something shady with reviews on here also. As soon as a one star review goes up they have 3 or 4 5 star ones go up. Same people writing multiple. It’s a cash grab. First delivery is quick, then no more after, so no matter what they get at least 300 out of you.

Update: Embody Modern Metabolic Medicine — Situation Still Unresolved The situation remains unresolved. Last week, I received an email from a manager named Kimberly assuring me that my order would be sent to the pharmacy and that she would provide updates regarding shipment. However, a week has passed, and I have received no follow-up or confirmation that my medication has been shipped. When I reached out today, I was directed to the patient portal, which shows clinician visits dated October 9 and today, the latter occurring after my inquiry. Unfortunately, neither entry provides any substantive information regarding my prescription status, pharmacy fulfillment, shipment confirmation, tracking number, or expected delivery date to my address. Once again, this raises concerns about the lack of transparency and follow-through. When Embody previously sent me the incorrect medication, the process occurred overnight. Yet, despite repeated assurances and weeks of ongoing communication, I still have no confirmation of when my correct medication will arrive. Please refer to the communication from Kimberly referenced below. Her assurances have not resulted in a resolution, and I am still left without my prescribed medication due to Embody’s repeated errors and continued failure to follow through. I will continue documenting and sharing updates as this situation progresses. The ongoing delays, lack of clear communication, and failure to resolve this matter are unacceptable and unprofessional. As of today, this matter remains unresolved. More updates to follow.

I signed up with Embody for tirzepatide and paid $129 on September 11, 2026. During my initial consultation that morning, the provider explained that Embody could not prescribe the dosage I needed. I declined treatment immediately and requested cancellation and a refund. Embody confirmed my cancellation request in writing that same day and said I would receive a response within 24–48 hours. Over the following weeks, I contacted the company repeatedly. Each time, I was told my refund request had been escalated and someone would contact me. No refund was issued. On October 7, a customer service representative told me they would not refund my payment because the prescription had already been sent to a pharmacy. However, as of October 12, my patient portal still shows the order as pending medical review, with no shipment or tracking number. I have received no medication and no refund. My subscription is canceled, but I was offered account credit instead of my money back. After a month of trying to resolve this directly, I opened a dispute with my bank and pursued a BBB complaint. I'm sharing my documented experience so others can make an informed decision. I recommend confirming that Embody can provide your required dosage and understanding its refund policy before paying. Update — October 12, 2026: Embody responded publicly to this review within minutes, acknowledging the problems I experienced and offering to review my account. However, I have already spent weeks contacting customer service and repeatedly being told my refund request was escalated. I have provided my information multiple times. I appreciate the acknowledgment, but no refund has been issued, no timeline has been provided, and no specific resolution has been offered. I am simply requesting the return of the $129 I paid for medication I declined during my initial consultation and never received. I remain willing to resolve this directly if Embody provides a concrete refund commitment and timeline.