Rebecca G.
Embody customer care came through with a thumbs up.
I have a new opinion on Embody customer care. I previously gave Embody a terrible rating. I have since spoken to “Edward”, my personal care representative. He explained the unexpected rise in provider scheduling due to the popularity of the medication. He has assured me that I have a new appt, I should be receiving my medication today and my next billing has been pushed out almost a month - or at least until I start to use my semeglutide. I am looking forward to starting on my journey. Edward has also given me his direct line for any questions I may have going forward. Thank you Embody for making things right.
Response from EmbodySep 21, 2026
Hi Rebecca, Thank you for sharing your feedback, and please accept our sincerest apologies for your experience you had with missed appointment to the confusion regarding your order and payments. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. -Embody Team